iphone7 is dead

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TajMahalek Author

Level 1

4 points

iphone7 is dead

iphone 7 will not charge or turn on. Apple support says to go to itunes

It says to hook up to computer and hold down start and volume until it starts. nothing is happening.please advise?

iPhone 7, iOS 12

Posted on May 3, 2019 5:50 AM

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Answer 1

Best reply

ProustGiulio

Level 10

208,283 points

May 3, 2019 5:56 AM in response to TajMahalek

Start with:

If your iPhone, iPad, or iPod touch won't charge - Apple Support

and/or

If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support

If you get no help, its battery could have reached the critical point of its life or have a hardware failure. Have your device inspected at an Apple Store or AASP: Apple – Location Selector

Regards

Giulio

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Answer 2

sergekills

Level 7

33,251 points

May 3, 2019 5:57 AM in response to TajMahalek

Hello.

Are you sure you are taking the steps right?

First, make sure iTunes is updated to the latest version.

Then,

Hold the Side and Volume Down button together for like 10 seconds or until you feel the vibration
Release the Side button but keep on holding the volume down button.

iPhone's display should remain black and iTunes should show you a pop that it detected an iPhone in a recovery mode.

Tap "Ok" and select "Restore".

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iphone7 is dead

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