HP Envy 4520 printer stopped printing

my HP Envy 4520 printer has stopped printing from my Mac - error message 'encryption credentials have expired (however, it will print from my iPad)

iMac 21.5", macOS 10.13

Posted on May 3, 2019 11:02 AM

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2 replies

May 3, 2019 11:22 AM in response to dwb

Thank you so much for your prompt reply. I couldn't find air print options, but I have deleted and re-added the printer using the IP address instead of the printer name and it seems to have done the trick

dwb

Level 7

33,208 points

May 3, 2019 11:15 AM in response to Pauline Bower

Go to System Preferences and select the Printer & Scanner tab. Select your printer and click on the minus sign to delete it. Now click on the + sign and re-add it. You should see options for Air Print and Secure Air Print. Select Air Print.

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HP Envy 4520 printer stopped printing

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