Apple communications are in Italian

For some reason, my Apple communications are in Italian and reflect Italia instead of US. What the heck?

Also, the iCloud account is in an old email address and I can't figure out how to update it to the same address as my Apple ID.

iPad 2, iOS 9

Posted on May 4, 2019 1:29 PM

Similar questions

Trying to change a usps address on Apple ID icloud to change an old usps post office mail address on apple id site no longer used from ten years ago which still comes up but I can't get Apple support wont/can’t help! Apple ID to change it when I try? The Apple ID Ai bot doesn’t get it ! I literally can’t find the answer through the internet It separates my Apple ID from my past usps living address But apple had gathered the data long ago and retains it in iCloud as if it were carved in stone… like a gravestone marker I can’t get it to be changed But I won’t stop trying! any help!?
409 1
Changing Apple ID to iCloud address Ten years or more since this was last raised in these forums, the problem has NOT been resolved. Clearly, Apple is not interested in resolving the problem. To make matters worse, I have added my iCloud address as an alias, but Apple is STILL sending email to the old address, and NOT to the alias. I cannot close down the old account while this situation continues. I also noted that if an Apple ID is a mobile number, it can be changed without argument. Why the difference? Apple should note that a refusal/failure to update personal details when requested is a breach of Australian privacy legislation. Do I have to refer this matter to the Australian Information Commissioner? (And many thanks for expiring the first session while I was composing this message. Anyone would think you don't want feedback.)
189 1
How can I update my email address? I recently changed my email address, but the old address is still being used by Apple. How can I update the details?
700 1

1 reply

Eric Root

Level 10

685,311 points

May 4, 2019 1:44 PM in response to RRWard_Northwoods

Is your iCloud account a different Apple ID? If so, you can't update it to be the same as your current Apple ID.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Apple communications are in Italian

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up