Beats Solo3 Wireless Not Working

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Level 1

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Beats Solo3 Wireless Not Working

My Beats Solo3 wireless aren't working anymore. They are 100% charged, and the lights come on when they are charging. But I can't get them to turn on or reset. The lights blink a little bit when I hold the power button while its on the charger, but then it doesn't change anything off the charger. I have tried the standard volume down and power button combo with no results.

I have been using the aux plug in lately, but only because bluetooth was draining my laptop battery while I was in class. I just found out that headphones were no longer working when I tried to use them via Bluetooth for the first time in a while. I got these in July 2018, so they should still be under warranty for now. But I don't want to go into the store unless I have to cause its a pretty far trip from my house.

Please help!

MacBook Air 13", macOS 10.14

Posted on May 4, 2019 2:13 PM

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Kappy

Level 10

361,765 points

May 4, 2019 2:47 PM in response to mist_18

Make an appointment at the Apple Genius Bar for service. If you need to find an Apple Store - Find a Store - Apple. Also, see How to find your nearest Apple Authorized Service Provider (AASP) or Distributor (AAD).

"Your Apple-branded or Beats-branded hardware product (“Product”) is warranted against defects in materials and workmanship for a period of ONE (1) YEAR from the date of original retail purchase (“Warranty Period”) when used in accordance with Apple`s user manuals (refer to www.apple.com/support/country). Under this warranty, you will be able to direct your claims to Apple even in situations where you purchased the Apple Product from a third party.” [Apple One (1) Year Limited Warranty – Accessory - For Apple and Beats Branded Products Only.]

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Beats Solo3 Wireless Not Working

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