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I lost all of my Apple Music after years of downloads and research, over a terabyte is just gone like a Thanos Snap.


help please!

iPhone 7

Posted on May 4, 2019 3:27 PM

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Question marked as Best reply

Posted on May 4, 2019 5:32 PM

Did your subscription expire? If it did and there was no valid payment method to renew it, the music is gone


Check your payment method is verified

https://support.apple.com/en-ca/HT201266

And check the status of your subscription to see if it’s still active

View, change, or cancel your subscriptions - Apple Support

1 reply
Question marked as Best reply

May 4, 2019 5:32 PM in response to michael-david

Did your subscription expire? If it did and there was no valid payment method to renew it, the music is gone


Check your payment method is verified

https://support.apple.com/en-ca/HT201266

And check the status of your subscription to see if it’s still active

View, change, or cancel your subscriptions - Apple Support

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