MLB AtBat app crashes on Apple TV 4

I am having problems watching archived games on the MLB AtBat app, Apple TV 4, OS 12.2.1, live games are not a problem. I have contacted MLB.tv and their form response is to update software or contact Apple, which is just lazy. The app simply stops every 10 to 20 minutes and if restarted still crashes, but at different points in the games. I have re-installed the app twice and that hasn't worked. I have done a complete factory reset of the Apple TV device and the problem persists. This is most frustrating since my team plays 8-hours behind my time in the UK, so I watch most games as archives. This problem does not occur if I use the mlb.tv website through AirPlay on my laptop, but then, of course, I do not have the use of a remote. Any suggestions please?

Apple TV 4K, tvOS 12

Posted on May 5, 2019 3:31 AM

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38 replies

May 20, 2019 7:06 PM in response to Steven Butten

I have this problem too. Seem to start about 2 weeks ago. Apple TV 4K running tvOS 12.3. Just sent an email to MLB after reading the Reddit thread. We shouldn't have to cancel our subscriptions to get their attention.

May 25, 2019 12:53 PM in response to Steven Butten

For those keeping score at home, this problem still exists. Seems unclear why this is occurring, but it's happening to a good number of people. Thanks all for continuing to talk to MLB support to highlight this issue.

May 25, 2019 5:47 PM in response to inlanikai

This is excellent news, thanks very much for updating the thread with the results of your discussion. Great that they know they have a problem and are actively working on it. Will you keep us posted if they have any further communication with you? Did the manager give you any sense if they knew what the problem was? I know it pre-dated the recent tvOS update for me.

FFS48

Level 1

49 points

Jun 10, 2019 11:21 AM in response to tk_post

Concerning the "Hide Scores" function, I received this e-mail from MLB this morning:

Thank you for your email. To fix the hide scores:

1. Log onto a computer and choose a game at- https://www.mlb.com/live-stream-games

2. Once the game begins, locate settings in the top right.

3. From the Settings of the Web player, set the spoilers to the chosen position and return to the game then close the media player.

4. Force close all apps on the Apple TV - https://www.lifewire.com/how-to-close-apps-on-apple-tv-4173833

5. Reaunch the At Bat app on the Apple TV and the spoiler setting should now be corrected.

The spoilers setting or hide scores is controlled by the web player settings.

Sincerely,

Major League Baseball Customer Support

tk_post

Level 1

4 points

Jun 10, 2019 11:43 AM in response to FFS48

FFS48, thank you! So far that has kept the scores/spoilers away. Will see if it sticks.

Still haven't heard back from MLB about:

not being able to pause live, delayed or archived games
lost functions on iPhone remote app (no FF/RW, pause...) - only happens with this MLB app

Jun 15, 2019 8:57 AM in response to SeanInVancouver

Well now, I just watched all 5 and a half hours and 28 runs with Padres and Rockies and no crashes. Sweet!

The spoilers reset fix is a bust however. I hide scores on the laptop site but it stays off on the AtBat app. So I set the app again then almost immediately they both switch off again. So I’ve taken to squinting as I start either one or hold my hand up to hide the scores, go to settings and turn the spoilers off again.

Jun 18, 2019 4:14 AM in response to FFS48

OK I tried the spoilers fix again. Seems odd the web player would govern the AtBat app when the app has its own spoiler settings. Anyway so far so good so thank you all for that. Perhaps in future MLB.com will upgrade the app before the new OS comes out, saving everybody’s heartache and aggravation. What are you smirking at....?

tk_post

Level 1

4 points

Jun 18, 2019 5:10 PM in response to Steven Butten

Here's our experience with the spoilers fix via the web player:

Hiding spoilers in the web player works and will stick for days...UNTIL we toggle the sores pref in the TV app.

We often turn on/off the prefs on the TV app, allowing it to "show scores" briefly, so we can see the standings. Then when we go back and turn OFF scores in the TV app, it won't stick. In fact, when we go back to the web player, the hide spoilers preference is set back to off again.

So as long as we set spoilers off in the web player and don't toggle the prefs in the TV app, it keeps us spoiler/score free.

If we want to see the standings/other scores, we have to go to our phones.

Also - STILL NO PAUSE ability and we still can't start a game from the beginning either 😠

askbarnabas

Level 10

104,230 points

May 5, 2019 5:35 PM in response to Steven Butten

That happened to me the other day but today it is working as it should I dont know if they updated it but it seems to be working now.

May 20, 2019 3:33 PM in response to vazandrew

Oh, I totally agree. I have continued to be back and forth with them for days by e-mail. I now need to phone them, but with two kids under two, time is at a premium.

Mr. Big

Level 1

54 points

May 26, 2019 6:03 PM in response to Steven Butten

This is also happening to me on my Apple TV 4K... very frustrating. I'm now paying for an app that's pretty much useless. MLB should issue credits until it's fixed.

May 26, 2019 9:31 PM in response to inlanikai

No worries - at least that's something more than we had previously. Appreciate your efforts.

mkegel

Level 1

9 points

Jun 5, 2019 10:01 AM in response to inlanikai

Have you heard back from them?

Jun 5, 2019 4:20 PM in response to Steven Butten

For those keeping score, the recent 5.3.0 update did not solve the problem. Keep bugging support!

Jun 10, 2019 11:57 AM in response to MCAQ5

This didn't have an effect for me. Turns out I already had it set to five hours. Thanks for the suggestion, though!

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MLB AtBat app crashes on Apple TV 4