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Level 1

4 points

iPhone doesn't recognize headphones, but charge as usual.

Hi!

Today I had a problem with my iPhone 7. When I plug in my headphones to the phone to play music, the iPhone doesn't recognize them and continues to play from the built-in speakers. It does charge as usual, but the headphones doesn't work. I've tried both with the adapter headphones and the ones with the lightning-contact. I've tried to hard-restart it as well, but it doesn't change anything.

I'd be grateful for any tips on how to fix this!

iPhone 7, iOS 12

Posted on May 5, 2019 9:14 AM

Best reply

ProustGiulio

Level 10

208,085 points

Posted on May 5, 2019 9:40 AM

To be sure that it's an issue related to your iPhone, possibly test your headphones (with or without the lightning adapter) connecting them to a different iPhone (borrow one from your friends).

If they work properly, then I would check if your iP7's charging port is dirty or has debris / lint inside.

Gently clean it using a strong flashlight, a toothpick, a soft brush and... a lot of patience.

If you get no improvements, have your device inspected at an Apple Store or Authorized Service Provider: Apple – Location Selector

Regards

Giulio

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iPhone doesn't recognize headphones, but charge as usual.

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