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MacBook Pro shows the spinning globe and "Apple.com/support -3001f"

MacBook Pro keeps showing glide when I try to start it up. It says connect my WiFi but every time I do it shows the glide with “!” And it says Apple.com/support -3001f


What does this mean and how do I solve this issue?




[Re-Titled by Host]

MacBook Pro

Posted on May 5, 2019 9:50 AM

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4 replies

May 5, 2019 10:17 AM in response to keasiakj

About the screens your Mac displays as it starts up - Apple Support

Apple logo or spinning globe

  

Your Mac displays an Apple logo when it finds a local startup disk, which is a startup disk built into or connected to your Mac. If it can't find one, it may look for one on your network. When using a network startup disk, your Mac displays a spinning globe instead of an Apple logo. A spinning globe also appears when starting up from macOS Recovery over the Internet. As startup continues, you should see a progress bar or , which might alternate with a blank screen several times.


May 5, 2019 12:19 PM in response to keasiakj

In Internet Recovery, these low negative thousands error messages indicate that your provided Wi-Fi Network is inadequate in some fashion, and cannot be used (for this purpose) in its current state.


Common problems include:

Hidden Network-name

required use of a proxy server to get Internet access

required use of a login page to get Internet access

Use of a login server or certificate to get Internet access

Use of PPPoE in the Mac to get Internet access (typically only applies to DSL)

Use of Fixed IP address rather than good old DHCP

Variance of the time by more than five minutes

Failure of Router to provide workable DNS server addresses, or providing 0.0.0.0 [may produce -2002f]


If you have an Ethernet port, you may in some cases be able to move your Mac close to the Router and connect to the Router using Ethernet.


The higher the number, the more obscure the problem.


Also, make certain the Date&Time and Time Zone are correct within 5 minutes.

MacBook Pro shows the spinning globe and "Apple.com/support -3001f"

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