iTunes, music, "For you", Browse, and Radio do not respond

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iTunes, music, "For you", Browse, and Radio do not respond

iTunes (12.6) os x 10.11 el capt.

The music windows for "For you", Browse, and Radio do not respond. everything else functions OK, at least to my knowledge.

I've a few macs (2 air's, and a mini), I've an issue with the mini(6 intel 17) running el capt. The hardware is a few years old it has a hard drive as opposed to solid state storage, and it is a bit slow to respond at times; shutting it down and restarting has always worked in the past. But now this fall back fix doesn't work and it refuses to run those 3 functions.

The other macs running el capt. and high sierra using a slightly different version of iTunes 12 all work.

What kind of bug would interfere with those three functions on the mini?

Mac mini, OS X 10.11

Posted on May 6, 2019 2:24 AM

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Answer 1

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loraxis Author

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May 12, 2019 3:01 PM in response to Computer-Blue

The iTunes upgrade (12.8.2.3) appears to have solved the 4 U-browse-radio issue. Up till yesterday, it still did not function. But, keeping El Capt. and updating only iTunes last afternoon, it mostly came back,, so I quit and reopened iTunes and happy days.. ! it now works as advertised. Therefore, the os was not the issue, possibly something on Apple’s end, but definitely the latest vers. of itunes fixed it. All within one week of opening this thread.

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Answer 2

loraxis Author

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May 6, 2019 3:26 PM in response to Computer-Blue

I'd thought along a similar line, but one of my mac-air's runs el capt with iTunes 12 and does not suffer as does the mini. I'm imagining that it is some bug in the system software. So far, I've put off a rebuild.

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Answer 3

EmLS

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May 6, 2019 10:55 PM in response to loraxis

Im also experiencing the same issue. (First noticed May 4th.)

MacBook Pro

OS X El Capitan 10.11.6

iTunes 12.8.2.3

Internet and Wifi running smooth and have good signal and connection

(Note: On the 4th I did reboot them both for a "just incase" (issue was not resolved)

Yesterday uninstalled iTunes then reinstalled same version (issue was not resolved)

today I tried uninstalled iTunes 12.8.2.3 and installing iTunes 12.6 (issue was not resolved)

as of today (May 6th 11:41MST) back to iTunes version 12.8.2.3. its the latest available version for my system (issue remains unresolved)

and Im now out of ideas.

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Answer 4

May 7, 2019 5:33 AM in response to EmLS

As stated above this has happened before and is on the Apple side not your computer, os, or iTunes version. Of course being Apple they say nothing, give no indication that they are aware of the problem and continue to take your money.

This was the 2017 incident https://discussions.apple.com/thread/7975323?page=1

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Answer 5

loraxis Author

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May 7, 2019 11:52 PM in response to svetlana112

I've been monitoring the responses and noted that everyone experiencing the problem are using el capt. 10.11. and specifically 10.11.6

Perhaps it is this OS which is the problem.

Is anyone using another OS X having the problem?

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Answer 6

EmLS

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May 10, 2019 4:37 AM in response to loraxis

And just like that everything just showed back up and working. it wasn't 10 min ago then just imported a song off an external hard drive and the "For You" popped open.

Anyone also back to norm? nothanks to Apple. They again never even acknowledged the problem. I'm still debating leaving Apple Music all together though. Really disappointed in all the blatant dishonesty. They quickly losing all the integrity that 20+ plus years ago 1st made me a loyal customer. However I think this girl and Mac are heading for a break up.

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Answer 7

turingtest2

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274,240 points

May 8, 2019 5:49 PM in response to jammyman343

Let Apple know you're affected via Feedback - iTunes - Apple. The squeaky wheel gets the grease.

tt2

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Answer 8

turingtest2

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274,240 points

May 6, 2019 3:35 AM in response to loraxis

Reboot router and computer, then try again.

tt2

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Answer 9

May 6, 2019 4:15 AM in response to loraxis

Same here. All 3 "pages" blank. Has been for a couple of days El Cap 10.11.6 iTunes 12.8.12.3. Had similar to this before. Apple server issue I think. Not good enough for a service we pay for.

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Answer 10

May 7, 2019 6:19 AM in response to Computer-Blue

Exactly same issue!

iMac

OS X El Capitan 10.11.6

iTunes 12.8.2.3

Itunes on all other devices is fine...

Checked my subscriptions, rebooted, restarted software via force quit - did not help.

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Answer 11

turingtest2

Level 10

274,240 points

May 8, 2019 1:16 AM in response to loraxis

Just installed iTunes 12.8.2.3 on macOS 10.13.6 High Sierra and the Apple Music pages are working properly for me.

tt2

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Answer 12

May 8, 2019 4:25 PM in response to turingtest2

Sure, but this is an El Cap (10.11.6) issue. My iTunes on Mojave works just dandy, but my iTunes on El Cap is "working" just like everyone else's here (3 blank pages).

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Answer 13

May 9, 2019 4:14 AM in response to loraxis

I have the same issue

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Answer 14

May 10, 2019 9:13 AM in response to EmLS

I had to quit iTunes and then it all came back. Stupid apple.

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iTunes, music, "For you", Browse, and Radio do not respond

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