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Paying for a free Apple Music plan

So I upgraded my phone plan that comes with free Apple Music but I’m still getting changed for it ? Not sure what to do ?

iPhone X, iOS 12

Posted on May 6, 2019 9:38 AM

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Posted on May 6, 2019 8:43 PM

Check you haven't subscribed to the same service twice, once through Apple and a second time directly with the service provider. E.g. : Join Apple Music on your iPhone, iPad, iPod touch, Mac, or PC - https://support.apple.com/HT204930 - "Make sure to join Apple Music through either Apple or your mobile phone service provider, so that you're not charged by both."


If you need further assistance contact Apple:


iTunes [Store] Support - Use this form for assistance with account and billing, code redemption, or purchase questions - https://www.apple.com/emea/support/itunes/contact.html


Worldwide iTunes support - https://support.apple.com/country-selector/itunes


1 reply
Question marked as Best reply

May 6, 2019 8:43 PM in response to Jmoski718

Check you haven't subscribed to the same service twice, once through Apple and a second time directly with the service provider. E.g. : Join Apple Music on your iPhone, iPad, iPod touch, Mac, or PC - https://support.apple.com/HT204930 - "Make sure to join Apple Music through either Apple or your mobile phone service provider, so that you're not charged by both."


If you need further assistance contact Apple:


iTunes [Store] Support - Use this form for assistance with account and billing, code redemption, or purchase questions - https://www.apple.com/emea/support/itunes/contact.html


Worldwide iTunes support - https://support.apple.com/country-selector/itunes


Paying for a free Apple Music plan

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