IPad activation lock
My mother IPad that I have given her many years ago is requesting activation lock for several months now. She can't solve it herself, so she asked for my help. I can't help either. Can you help?
iPad, iOS 10
Question marked as
Best reply
Did you buy it used or new? If new, and the ID it's asking for is yours but you've forgotten it, go to https://iforgot.apple.com to retrieve the ID and reset the password. See also If you forgot your Apple ID - Apple Support
Failing that, take the device, the original purchase documents, and some ID to an actual Apple Store (make an appointment) and ask if they can unlock it.
If you bought it used, only the previous owner can unlock it.