I have not used my iPad for a long time. Now that I attempt to activate it via my apple ID and password, a message appears that they can not be used to do so. I went to manage my apple ID at appleid.apple.com to know what the problem is but I am obliged to answer my security questions in order to enter my account. Unfortunately I have forgotten the answer of those questions. Is there any way to handle it?
Go to Support . Click 'See all products and services', then 'Apple ID', then 'Forgot Security Questions'.
If you have any problems with that try this form: iTunes Store - Contact Us - Apple Support and select 'Account Security' from the first pop-up menu.
As to the Activation Lock, did you buy the device second-hand (used)? If a used iOS device has been 'Activation locked' then only the previous owner can unlock it, either by providing you with the account ID and password, or by removing it from his list of devices (as he should have done before selling it).
If you are unable to contact him to do this then I'm afraid you will not be able to use the device - there is no other way of unlocking it at all. Apple cannot unlock it for you, nor find the previous owner for you, and neither can the websites that offer to unlock it for a fee: these are scams.
You should if possible return it to wherever you bought it and ask for a refund as in this event the device is completely useless.
If on the other hand you bought it new, and the ID it's asking for is yours but you've forgotten it, go to https://iforgot.apple.com to retrieve the ID and reset the password. See also If you forgot your Apple ID - Apple Support
Failing that, take the device, the original purchase documents, and some ID to an actual Apple Store (make an appointment) and ask if they can unlock it.
Go to Support . Click 'See all products and services', then 'Apple ID', then 'Forgot Security Questions'.
If you have any problems with that try this form: iTunes Store - Contact Us - Apple Support and select 'Account Security' from the first pop-up menu.
As to the Activation Lock, did you buy the device second-hand (used)? If a used iOS device has been 'Activation locked' then only the previous owner can unlock it, either by providing you with the account ID and password, or by removing it from his list of devices (as he should have done before selling it).
If you are unable to contact him to do this then I'm afraid you will not be able to use the device - there is no other way of unlocking it at all. Apple cannot unlock it for you, nor find the previous owner for you, and neither can the websites that offer to unlock it for a fee: these are scams.
You should if possible return it to wherever you bought it and ask for a refund as in this event the device is completely useless.
If on the other hand you bought it new, and the ID it's asking for is yours but you've forgotten it, go to https://iforgot.apple.com to retrieve the ID and reset the password. See also If you forgot your Apple ID - Apple Support
Failing that, take the device, the original purchase documents, and some ID to an actual Apple Store (make an appointment) and ask if they can unlock it.
Hi
If you forgot your security question you should follow this document: https://support.apple.com/en-us/HT201485
Activation lock requires an email and password that were used to lock it to be able to unlock
if this does not resolve I would reach out to Apple Care
Thank you so much but I was not successful with any of these strategies. My I deactivate "finding my iPad" at iCloud web page to pass through the step of providing apple ID and password, despite the fact that my device is not visible to me on the map
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activation lock
