Iphone repeatedly asking for old Apple ID sign in

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mikej1980 Author

Level 1

21 points

Iphone repeatedly asking for old Apple ID sign in

Hi

I recently got a new iPhone because my old one was damaged. I restored it from iCloud fine.

My iPhone keeps asking for me to sign into an old Apple ID account, using an email that I used over ten years ago to purchase stuff on iTunes with. I'm signed into my current Apple ID fine but this old ID sign in request repeatedly keeps popping up on my iPhone, usually when my phone connects to the internet. How do stop this and remove this old email and account from my Apple ID? I seem to remember this happening before and I spoke to someone on an apple support chat and they helped me fix it, but I can't for the life me remember how and why its happening. Help would be great?

Thanks

iPhone 8, iOS 12

Posted on May 7, 2019 1:24 PM

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Answer 1

Top-ranking reply

Eric Root

Level 10

685,305 points

May 7, 2019 2:35 PM in response to mikej1980

Do you have App Store updates? A request for another Apple ID password is often caused by updates to apps/purchases that were made when using the other ID. Those purchases are tied to the other ID and can't be transferred. One option is to delete the apps/purchases made by the other ID and download them using the new ID if desired. If necessary, check your purchases history to see which apps/purchases weren’t made by the current ID.

Purchase History Review

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Answer 2

Eric Root

Level 10

685,305 points

May 7, 2019 2:45 PM in response to mikej1980

You are welcome. Click on the last line of my post. It explains how to ,access the purchase history. You can compare the purchase history of your current ID to what is on the device. Deleting an account doesn't delete the apps purchased by that account.

Apple Support by e-mail or chat Work through the screens to get a chat option. You may need to pick a problem that is slightly different than yours to get a chat option.

Apple Support using Twitter

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Answer 3

Eric Root

Level 10

685,305 points

May 7, 2019 5:41 PM in response to mikej1980

Did you see this note in the article and follow the instructions below it?

If you're not currently logged in with the same Apple ID that you use to make purchases in the App Store and iTunes Store, if you're using a different device, or if you don't see your purchase, follow the directions below.

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Answer 4

mikej1980 Author

Level 1

21 points

May 7, 2019 2:38 PM in response to Eric Root

Thanks. This sounds like it could be part off the problem for sure. So how do I work out what was purchased with the old account? Why can't I just delete the old Apple ID account and just download Apps as and when?

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Answer 5

mikej1980 Author

Level 1

21 points

May 7, 2019 3:32 PM in response to Eric Root

Hi again. So I clicked on that link. It asked if I wanted to go to that link - then the same pop up appeared asking me to sign in using my old email address. Then it just goes to the main iTunes Store page in the app.

What to do next?

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Answer 6

mikej1980 Author

Level 1

21 points

May 7, 2019 2:40 PM in response to mikej1980

Also, how can I do the online Chat thing with an apple expert? That seems to have disappeared. Has it?

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Iphone repeatedly asking for old Apple ID sign in

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