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I want to return the money for an erroneous purchase in a subscription in the application SimplyPiano

I had a subscription in the Simlopiano app. And today I have withdrawn $ 39.99 from my card. I did not plan this purchase to withdraw money from me automatically. Return to my card please $ 39.99

iPad Pro, iOS 12

Posted on May 8, 2019 4:16 AM

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Posted on May 8, 2019 4:19 AM

You should first cancel the subscription to prevent future payments: please see View, change, or cancel your subscriptions - Apple Support

Strictly speaking all purchases are final (after all, you can't very well return them): please see this page for information on requesting a refund: Request a refund for an App Store or iTunes Store purchase - Apple Support

Apple do say in that page, 'You can't request refunds for recurring charges': however they have been known to be sympathetic in cases of actual error, so it's possible that they may allow you a refund as a one-off concession: but please be aware that they are under no obligation to do so: go to iTunes Store - Contact Us - Apple Support

Alternatively go to the page suggested in the Help page linked to above: Report a Problem


1 reply
Question marked as Best reply

May 8, 2019 4:19 AM in response to Ruslan399

You should first cancel the subscription to prevent future payments: please see View, change, or cancel your subscriptions - Apple Support

Strictly speaking all purchases are final (after all, you can't very well return them): please see this page for information on requesting a refund: Request a refund for an App Store or iTunes Store purchase - Apple Support

Apple do say in that page, 'You can't request refunds for recurring charges': however they have been known to be sympathetic in cases of actual error, so it's possible that they may allow you a refund as a one-off concession: but please be aware that they are under no obligation to do so: go to iTunes Store - Contact Us - Apple Support

Alternatively go to the page suggested in the Help page linked to above: Report a Problem


I want to return the money for an erroneous purchase in a subscription in the application SimplyPiano

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