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Payment issues

I am having issues with payment, it says the card was declined but all the information was put in correctly, so I don’t know what the problem is

Posted on May 8, 2019 5:01 PM

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Question marked as Top-ranking reply

Posted on May 8, 2019 8:54 PM

- Are you (still) using a valid payment method? --> Payment methods that you can use in the iTunes Store, App Store, and iBooks Store - (Prepaid cards may not work or may only work erratically. Cards that previously worked may not always work.)

https://support.apple.com/HT202631


- If your payment method is declined, or you have a billing issue with a previous purchase in the iTunes Store - various reasons why payment method is declined.

https://support.apple.com/HT203005


- If this abruptly started happening try removing and re-entering your payment information - Change or remove your Apple ID payment information - https://support.apple.com/HT201266


- Do the name, address (all spelling, letter case and punctuation), and card numbers exactly match those you have entered? You didn't mis-type anything?


- You entered the expiration date and 3 digit security code for the card? Correctly?


- The country for the bank and your address are the same as the iTunes Store country you are using?


- See the end of the document linked above for special measures that may be necessary for some cards, plus about contacting your financial institution to make sure your records match.


- April 2019 related post: https://discussions.apple.com/thread/250314881?answerId=250591250022#250591250022


If you still have a problem contact Apple:

iTunes Store - Contact Us - https://www.apple.com/emea/support/itunes/contact.html

or

Worldwide iTunes support - https://support.apple.com/country-selector/itunes

1 reply
Question marked as Top-ranking reply

May 8, 2019 8:54 PM in response to izirodriguez

- Are you (still) using a valid payment method? --> Payment methods that you can use in the iTunes Store, App Store, and iBooks Store - (Prepaid cards may not work or may only work erratically. Cards that previously worked may not always work.)

https://support.apple.com/HT202631


- If your payment method is declined, or you have a billing issue with a previous purchase in the iTunes Store - various reasons why payment method is declined.

https://support.apple.com/HT203005


- If this abruptly started happening try removing and re-entering your payment information - Change or remove your Apple ID payment information - https://support.apple.com/HT201266


- Do the name, address (all spelling, letter case and punctuation), and card numbers exactly match those you have entered? You didn't mis-type anything?


- You entered the expiration date and 3 digit security code for the card? Correctly?


- The country for the bank and your address are the same as the iTunes Store country you are using?


- See the end of the document linked above for special measures that may be necessary for some cards, plus about contacting your financial institution to make sure your records match.


- April 2019 related post: https://discussions.apple.com/thread/250314881?answerId=250591250022#250591250022


If you still have a problem contact Apple:

iTunes Store - Contact Us - https://www.apple.com/emea/support/itunes/contact.html

or

Worldwide iTunes support - https://support.apple.com/country-selector/itunes

Payment issues

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