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My iPhone 7 plus says "Device Unknown" when I activating it, Which type issue it should be. Hardware? Software? Any idea to resolve it?

Actually I think it is due to hardware faliure, because my phone's lightning fpc connector is broken as I found. Do you think like so?

iPhone 7 Plus

Posted on May 8, 2019 8:35 PM

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Posted on May 9, 2019 1:41 AM

Are you trying to activate it without a SIM card? You can't do it.

See this support guide:

If you can't activate your iPhone - Apple Support

or, as suggested in the error message you see, contact Apple Support.


Also, with a broken charging port or cable, you won't be able to connect it to iTunes on a computer.

If you get no help, I would have that device inspected at an Apple Store or Authorized Service Provider:

Apple – Location Selector


Regards

Giulio


1 reply
Question marked as Best reply

May 9, 2019 1:41 AM in response to thilina274

Are you trying to activate it without a SIM card? You can't do it.

See this support guide:

If you can't activate your iPhone - Apple Support

or, as suggested in the error message you see, contact Apple Support.


Also, with a broken charging port or cable, you won't be able to connect it to iTunes on a computer.

If you get no help, I would have that device inspected at an Apple Store or Authorized Service Provider:

Apple – Location Selector


Regards

Giulio


My iPhone 7 plus says "Device Unknown" when I activating it, Which type issue it should be. Hardware? Software? Any idea to resolve it?

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