I am not able to sign in iTunes store though I entered my correct password. Just the same screen asking me log in details.
I reset the password a few times and still does not work. If there is anyone who came across a similar issue please advise. Thank you
MacBook Air 13", OS X 10.10
Hi ayako0522,
Thanks for coming to Apple Support Communities for help signing into iTunes on your Mac.
Have you restarted your Mac yet? Have you tried the Mac App Store to see if the issue happens there? Are you able to try logging in on another network?
Since you were able to reset the password, it does sound like you have the correct password. If the issue continues, I'd suggest trying to sign into iTunes in a new user account. This can help isolate the issue to system-wide or your user account on your Mac. Here's how: How to test an issue in another user account on your Mac.
Have a great weekend!
Hi ayako0522,
Thanks for coming to Apple Support Communities for help signing into iTunes on your Mac.
Have you restarted your Mac yet? Have you tried the Mac App Store to see if the issue happens there? Are you able to try logging in on another network?
Since you were able to reset the password, it does sound like you have the correct password. If the issue continues, I'd suggest trying to sign into iTunes in a new user account. This can help isolate the issue to system-wide or your user account on your Mac. Here's how: How to test an issue in another user account on your Mac.
Have a great weekend!
sign in iTunes store on Macbook air
