Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My IPhone 7 Plus keep on disconnecting from WiFi

I need help please. My IPhone 7plus keep on disconnecting from WiFi although the WiFi settings on the phone is correct.


[Re-Titled by Moderator]

iPhone 7 Plus, iOS 12

Posted on May 12, 2019 2:09 PM

Reply
Question marked as Best reply

Posted on May 12, 2019 2:36 PM

iPhones have always disconnected from Wi-Fi 30 seconds after the phone locks to preserve battery life. For networks that you use you need to go to Settings/Wi-Fi and tap on the i next to the network name and turn on auto-join. If it is already on try turning it off, then on again. And if that fails try restarting your phone-->Restart your iPhone, iPad, or iPod touch - Apple Support.


If that doesn't fix it go to Settings/General/Reset -Reset Network Settings. This will erase your Wi-Fi passwords and restart the phone, but you won't lose any data.

4 replies
Question marked as Best reply

May 12, 2019 2:36 PM in response to hanlie178

iPhones have always disconnected from Wi-Fi 30 seconds after the phone locks to preserve battery life. For networks that you use you need to go to Settings/Wi-Fi and tap on the i next to the network name and turn on auto-join. If it is already on try turning it off, then on again. And if that fails try restarting your phone-->Restart your iPhone, iPad, or iPod touch - Apple Support.


If that doesn't fix it go to Settings/General/Reset -Reset Network Settings. This will erase your Wi-Fi passwords and restart the phone, but you won't lose any data.

My IPhone 7 Plus keep on disconnecting from WiFi

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.