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Request a refund

My child accidentally bought me a large amount of game items, I hope I can apply for a refund through Apple customer service.

iPhone XR, iOS 12

Posted on May 13, 2019 1:10 AM

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Question marked as Apple recommended

Purchases are considered final as you know, but you could try the 'report a problem' page to contact iTunes Support and see if they will refund you as a one-off : http://reportaproblem.apple.com


Or you can try contacting iTunes Support via : http://www.apple.com/support/itunes/ww 

Posted on May 13, 2019 1:17 AM

2 replies

May 13, 2019 1:17 AM in response to 涵昱

Strictly speaking all purchases are final (after all, you can't very well return them): please see this page for information on requesting a refund: Request a refund for an App Store or iTunes Store purchase - Apple Support

However Apple have been known to be sympathetic in cases of actual error (such as kids buying items behind your back), so it's possible that they may allow you a refund as a one-off concession: but please be aware that they are under no obligation to do so: go to iTunes Store - Contact Us - Apple Support

Alternatively go to the page suggested in the Help page linked to above: Report a Problem

Request a refund

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