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I have a charge on my mobile phone bill of £9.99 for Apple Music. I cancelled the subscription but this charge still appears on my bill as a charge. How do I remove this as I have spoken with EE and they have advised I speak with Apple.
Thanks in advance
Jon
iPhone X, iOS 12
Did you start Apple Music through iTunes of EE? If iTunes please see
Manage your Apple Music subscription - Apple Support
If there is a problem with this, contact iTunes Support:
iTunes Store - Contact Us - Apple Support
If you got it through EE then you can only cancel it through them.
Did you start Apple Music through iTunes of EE? If iTunes please see
Manage your Apple Music subscription - Apple Support
If there is a problem with this, contact iTunes Support:
iTunes Store - Contact Us - Apple Support
If you got it through EE then you can only cancel it through them.
Thanks for the information Roger. I have already cancelled my subscription through the iTunes settings as above. It’s a strange one as I changed banks and didn’t change my details on iTunes, this then defaulted the payment to my mobile account. Then I cancelled my subscription and still have the charge on my mobile account but the mobile provider can’t remove the charge.
Thanks in advance
Apple Music charge on mobile bill
