Macbook air freeze while on charge

My computer suddenly froze while coding and then I closed it then reopened but I came across to a folder and question mark. When I reset it again, it was opened normally but it was working very slowly and at the end it restarted itself and again I encountered the folder and question mark. Resetting SMC and NVRAM didn't work, unfortunately I couldn't run the hardware test because my macbook was built before 2013. Then I realized that I am able to use the computer when not connected to the charger, I had problems with the charger for a few days - if I disconnected and reconnected it, the charger light do not turn on so macbook do not charge, after the charger was disconnected from the power outlet, waited for 5 seconds and plugged in again and the light was turned on and the macbook started charging. I couldn't understand what is the real problem here. Is there anyone who can help?


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MacBook Air 13", macOS 10.14

Posted on May 14, 2019 3:30 PM

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5 replies

May 14, 2019 3:50 PM in response to serkannn

You experienced a kernel panic.


Dealing with Kernel Panics


Disconnect any third-party peripherals including any USB hubs. Use safe mode to isolate issues with your Mac - Apple Supportthen boot the computer into Safe Mode. See Diagnosing problems- crash, freeze, panic, or spinning beach ball?Don’t Panic! Understanding & Troubleshooting Kernel Panics in macOS, and How to fix kernel panics after installing OS X updates | MacIssues.


Kernel panics are indicative of possible hardware failure, so you should Check your Mac with hardware diagnostics or AHT. Read the kernel panic log: Mac OS X- How to log a kernel panic.


If you have no success figuring what is happening then you may need to examine the software you have running when the panics occur. Be sure it’s all current. If you must to resolve the problem erase the disk and reinstall macOS. Follow this outline to reset the computer to the factory-new state:


How To Do A Factory Reset


Selection A should be used on computers that came with Lion or later when factory new. These models had no disks included when new. Selection B is for Macs that came originally with Snow Leopard or earlier. These models shipped with Software Restore disks when new.


AFactory reset of your Mac - Apple Support

BFactory Reset Your Pre-Lion Mac


Follow these instructions until you get to Step 5 of Factory reset of your Mac - Apple Support. At Step 5 you will need a Snow Leopard DVD or the installer disc that came with the computer.


  1. Boot the computer using the Snow Leopard Installer Disc or the Disc 1 that came with your computer. Insert the disc into the optical drive and restart the computer. After the chime press and hold down the "C" key. Release the key when you see a small spinning gear appear below the dark gray Apple logo.
  2. After the installer loads select your language and click on the Continuebutton. When the menu bar appears select Disk Utility from the Utilities' menu. After Disk Utility loads select the hard drive entry from the left side list (out-dented entry - mfgr.'s ID and drive size.) Click on the Partitiontab in the Disk Utility main window. Set the number of partitions to one (1) from the Partitions drop down menu, click on Optionsbutton and select GUID, click on OK, then set the format type to MacOS Extended (Journaled), then click on the Applybutton.
  3. When the formatting has finished quit Disk Utility. Proceed with the OS X installation and follow the directions included with the installer.
  4. If you are planning to sell or give your computer away, then do the following: After you reformat your hard drive and reinstall OS X, the computer restarts to a Welcome screen and asks you to choose a country or region. If you want to leave the Mac in an out-of-box state, don't continue with the setup of the system. Instead, press Command-Qto shut down the Mac. When the new owner turns on the Mac, the Setup Assistant will guide them through the setup process.


May 15, 2019 1:31 AM in response to serkannn

Update : I also failed to run AHT from usb stick, and for now I am able to use my mac as normally while on charge, I have no idea about what is going on. I'll reset the mac after I finished the project I am working on and then will update the thread.


Note that this reply does not indicate the problem is solved, please share your thoughts on this.

May 20, 2019 12:43 AM in response to Kappy

I succesfully wiped the the ssd and reinstalled the Mojave, disk utility shows no error and Etrecheck's report is attached, as you can see I have no problem according to these 2 tools however the computer freezes sometimes and after restart sometimes it shows the folder with question mark icon.


I have no idea what is the problem here.


By the way I had no success to run AHT from internet or bootable usb stick.

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Macbook air freeze while on charge

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