Proper way to reset an iPhone if you've forgotten iCloud Password

Hi,


I have an iPhone 6 that I'd like to reset. However, there is an "unverified" iCloud linked to the iPhone preventing me from resetting it traditionally. This was an old phone that I've recently pulled back out; however there's an old "unverified" iCloud account that I can't remember the password for (don't have access to the email to reset the password either). When I try to sign out, it asks for the password to turn off Find my iPhone.


I can use the phone completely fine right now, but I just want to reset so I can link it to my current Apple ID. If I'm not mistaken, if I reset it through iTunes or through the Settings, the next time I turn on the phone, it would require me to enter the previous iCloud password registered on the phone or it'll block me from using the phone completely. Is there a proper way to reset it and remove that iCloud account without locking me from my own phone??


Thanks,

J

iPhone 6, iOS 11

Posted on May 14, 2019 8:04 PM

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Question marked as Top-ranking reply

Posted on May 14, 2019 8:57 PM

If necessary, If you are the original owner, take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store.


Genius Bar Reservation US


or contact Apple ID Support. They will need to see the original purchase receipt/paperwork also.


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat         Select your device, Battery, Power and Charging, then Power adapter not working to get a chat option. 


Apple Support using Twitter


Or fill out and submit this form.

2 replies
Question marked as Top-ranking reply

May 14, 2019 8:57 PM in response to Justin13601apple

If necessary, If you are the original owner, take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store.


Genius Bar Reservation US


or contact Apple ID Support. They will need to see the original purchase receipt/paperwork also.


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat         Select your device, Battery, Power and Charging, then Power adapter not working to get a chat option. 


Apple Support using Twitter


Or fill out and submit this form.

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Proper way to reset an iPhone if you've forgotten iCloud Password

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