Unable to connec to iMessage/FaceTime server error on iPad

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Level 1

8 points

Unable to connec to iMessage/FaceTime server error on iPad

Hi Everyone,

I’m having trouble with iMessage on iPad, “unable to connect to server”. I have no trouble with iMessage on on my private and work iPhone (both with same AppleID), it works properly on those devices. I do not remember when it stopped working but I have been trying to log in for a week now with no luck. I have just updated the software on the iPad (15 May). Time zone settings are ok, Set Automatically is turned off.

Please do not suggest the following https://support.apple.com/en-us/HT201422 because there is no option on the iPad to turn iMessage and FaceTime on/off, so these are of no help whatsoever.

Thanks!

iPad Air 2 Wi-Fi

Posted on May 14, 2019 11:05 PM

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Answer 1

Joseph_S.

Community Specialist

May 15, 2019 11:17 AM in response to Pankarator

Hello Pankarator,

Thanks for using the Apple Support Communities! I understand that you are having an issue connecting to iMessage on your iPad. I'm happy to provide you some information.

You have done a great job of troubleshooting the issue. Next, I would recommend restarting the device. Here is a resource that can assist you:

Restart your iPhone, iPad, or iPod touch

If you still have any questions after trying this step, please contact Apple Support.

Have a great day!

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Answer 2

Pankarator Author

Level 1

8 points

May 15, 2019 9:47 PM in response to Joseph_S.

Dear Joseph,

Thank you, this did work. The iPad was on airplane mode the whole night and I restarted it in the morning, and was finally able to login to iMessage and FaceTime.

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Unable to connec to iMessage/FaceTime server error on iPad

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