iMac doesn't go past loading screen

This has been my iMac for the whole day now. Tried turning it off and on again by pressing the power button on the back, but it still doesn't go past this.

iMac with Retina 5K display, macOS 10.14

Posted on May 15, 2019 2:25 PM

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Question marked as Top-ranking reply

Posted on May 15, 2019 2:55 PM

A Troubleshooting Procedure that may Fix Problems with macOS El Capitan or Later


You should try each, one at a time, then test to see if the problem is fixed before going on to the next.


    Be sure to backup your files before proceeding if possible.


  1. Shutdown the computer, wait 30 seconds, restart the computer.
  2. Disconnect all third-party peripherals.
  3. Resetting your Mac's PRAM and NVRAM
  4. Reset the System Management Controller (SMC)
  5. Reset your Startup Disk and Sound preferences.
  6. Start the computer in Safe Mode. Test in safe mode to see if the problem persists, then restart normally. Also see Use safe mode to isolate issues with your Mac - Apple Support.
  7. Use Apple Hardware Test to see if there is any hardware malfunction.
  8. Repair the disk by booting from the Recovery HD. Immediately after the chime hold down the Command and R keys until the Utility Menu appears. Choose Disk Utility and click on the Continue button. Select the indented (usually, Macintosh HD) volume entry from the side list.  Click on the First Aid button in the toolbar. Wait for the Done button to appear. Quit Disk Utility and return to the Utility Menu. Restart the computer from the Apple Menu.
  9. Repair permissions on the Home folderResolve issues caused by changing the permissions of items in your home folder.
  10. Create a New User Account Open Users & Groups preferences. Click on the lock icon and enter your Admin password when prompted. On the left under Current User click on the Add [+] button under Login Options. Setup a new Admin user account. Upon completion log out of your current account then log into the new account. If your problems cease, then consider switching to the new account and transferring your files to it - Transferring files from one User Account to another.
  11. Download and install the OS X El Capitan 10.11.6 Combo Update or 10.12.6 Combo Update or Download macOS High Sierra 10.13.6 Combo Update or Get MacOS Mojave now from the Mac App Store as needed.
  12. Reinstall OS X by booting from the Recovery HD using the Command and R keys. When the Utility Menu appears select Reinstall OS X then click on the Continue button.
  13. Erase and Install OS X Restart the computer. Immediately after the chime hold down the Command and R keys until the Apple logo appears. When the Utility Menu appears:


     1. Select Disk Utility from the Utility Menu and click on the Continue button.

     2. When Disk Utility loads select the drive (out-dented entry) from the Device list.

     3. Click on the Erase icon in Disk Utility's toolbar. A panel will drop down.

     4. Set the Format type to APFS (for SSDs only) or Mac OS Extended (Journaled.)

     5. Click on the Apply button, then wait for the Done button to activate and click on it.

     6. Quit Disk Utility and return to the Utility Menu.

     7. Select Reinstall OS X and click on the Continue button.

34 replies

May 17, 2019 6:31 AM in response to dialabrain

Thank you. I googled "erasing Fusion Drive terminal recovery mode" and when entering command "diskutil cs list" in to Terminal, it said "No CoreStorage logical volume groups found". It usually always shows tons of strings with information and credentials and now it shows... nothing. Just the notification "No CoreStorage logical volume groups found". Is that normal?

May 17, 2019 2:15 PM in response to MrHoffman

Hi MrHoffmann,


Thank you for responding. I do not own a not bus powered hard disk, so I can't do that now, unfortunately. However, as stated by dialabrain earlier, it can indeed be a problem with my internal Fusion Drive. The problem is though, that if there's a bug or anything exisiting on it, it can't be removed, because I can't seem to erase my Fusion Drive via the Disk Utility. I can however try to do so via the Terminal. Perhaps that works? If you think it's worth trying, I only need help with what disks I should erase from the "diskutil list" command.

May 17, 2019 3:02 PM in response to MrHoffman

I'm sorry, I'm a little confused. I have a 64Gb USB flash drive. Do you want me to make a locally-built bootable USB installer from it and isntall Mojave from the USB on my Fusion Drive, or do you want me to install Mojave on the 64Gb USB flash drive and leave the Fusion Drive blank? If you mean the last option, can the locally-built bootable USB installer be on the same drive as where you're going to install Mojave on, which would be the case.


I do have a Macbook 2017 15 inch model to make the locally-built bootable USB installer. :)

May 19, 2019 9:22 AM in response to Lexiepex

Hallo, hallo!


I have an iMac (Retina 5K, 27-inch, late 2014).


I tried erasing the disk via the Terminal-utility in Recovery mode, and the command "diskutil zeroDisk" has been running for 2 days now it just reached only 60% of the erasing process. I think, considering the time it needs to erase my Fusion Drive, it's safe to say the issue is within the drive.


I'm looking for an internal SSD to replace my Fusion Drive. I see on the Technical Specifications-page my iMac can hold upto 1Tb SSDs, so it's really a no go to put in an SSD of 2Tb? Besides that, should it be an SSD of 2,5-inch or what are the specifications really?

May 19, 2019 9:37 AM in response to Cav3ry

Apple didn’t sell larger devices so that’s what they’ll test and document, but there are a large number of folks that have retrofit larger-capacity SSD storage.


macOS with HFS+ and APFS can address far larger storage volumes than any that are currently available in the market, too.


OWC has a reasonable reputation for supporting what they sell, or you could take on the savings and the commensurate risks and efforts of finding and integrating and testing and supporting your own storage choice; not all devices will work in all configurations, unfortunately.


If the storage was encrypted, then erasing it is not necessary past clobbering the keys. And erasing an SSD is largely futile, as SSDs don’t work the same as hard disks used to; a deleted file is TRIM’d and that erases the contents when the file is deleted. Trying to overwrite zero to avoid remanence just wears the SSD. Rewriting the same sector the file was stored in won’t work, as wear leveling and caching will provide you with a different and unrelated sector to overwrite, which’ll immediately get TRIM’d and cycled back on the cache of erased sectors ready for (quick) reuse.


A failing hard disk—either a hard disk, or the hard disk portion of a Fusion drive—will be replacing sectors that have failed with other spare sectors, which means overwriting those replaced with errors sectors is difficult at best. Those sectors may or may not be writable, and you’ll have to override the drive-level error handling to even get to those replaced sectors.


This is part of why File Vault encryption is so useful. That encrypts the contents of all sectors including those sectors that might eventually fail. Whether SSD or hard disk or Fusion.

May 19, 2019 12:45 PM in response to Cav3ry

Normally 1TB is more than enough. You have a Sata connector thus it is rather easy to put in a new disk. 1TB SSD is very fast in comparison with a fusion drive and has much less traffic on the disk (as on a fusion drive); and probably has more more than enough size.

You can do it yourself, but it is not as easy as in a macbook pro, so let an Apple tech do it.

Before you really do it, let Apple test the hardware with their hardware test app (very efficient) to make sure that there is no other hardware issue..

veel plezier,

Lex


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iMac doesn't go past loading screen

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