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Kim Richmond Author

Level 1

15 points

airprint sees printer but wont print

I have an hp color laser jet pro, I've got as far as my iPad seeing the printer through Airprint but the actual print option is greyed out.

iPad Air 2, iOS 12

Posted on May 16, 2019 10:35 AM

Top-ranking reply

Teddy_B

Community Specialist

Posted on May 17, 2019 7:49 AM

Hello Kim Richmond,

Welcome to the Apple Support Communities. I understand the Print option is greyed out when trying to print a document. You've reached the right place for help.

Here are some steps that can help: If you can't print from your Mac or iOS device - Apple Support

Specifically,

If your printer is AirPrint-enabled

If your printer is AirPrint-enabled for printing from your Mac or iOS device, just make sure that it's connected to the same Wi-Fi network used by the Mac or iOS device.

If you still can't print, try any of these solutions:

Restart your Wi-Fi router. Then restart your printer.

Move your printer closer to your Wi-Fi router.

Update your printer and Wi-Fi router with the latest firmware from the manufacturer.

Update the software for your Mac or iOS device.

Thanks and have a great day.

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