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Internet connection not working only for specific applications

A very strange issue is occurring.

My internet connection is only working for: Firefox, Chrome, Dropbox, Skype.

But it is NOT working for Safari, OneDrive, iTunes, Webex. These applications are behaving as if there is no network connection whatsoever.


This occurs on any Wifi network. Flushing DNS cache did not help. THere is no proxy or firewall setup. Setting up a different user, safe mode, or reinstalling mac OS has not helped.

Packetsniffing does not even detect any packets sent by the above apps. The network issue must be very upstream.


I believe this started with the latest Mojave update 10.14.5, but I'm not sure.


Anyone else experience this? Apple tech support has no clue what is going on.

MacBook Air 13", macOS 10.14

Posted on May 17, 2019 4:43 AM

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Question marked as Best reply

Posted on May 17, 2019 6:58 AM

The network issue must be very upstream.


It's possible. Here are a few fundamental troubleshooting steps that may help. Much of the information will be redundant but review everything to determine if there is something you may have overlooked.



If you don't get anywhere, you can use the following procedure to determine if the problem is internal or external to your Mac. Causes may involve your router, your ISP, the DNS Server(s) it uses, or certain user-configurable options.


  1. Shut down your Mac.
  2. Load macOS Recovery by holding and r (two fingers) while you start your Mac with a third finger.
  3. At the macOS Utilities screen, release those two fingers.
  4. Choose Get Help Online.
  5. Safari will launch, but it will lack your bookmarks, favorites, history and other preferences.


Determine if the problem persists while using Safari in that mode. After that, restart your Mac normally, and reply with your observations.


At your option you can also use Terminal while in Recovery mode. Choose Terminal from the macOS Utilities screen, Utilities menu.


Back up your Mac prior to making any changes to its file system. To learn how to use Time Machine please read How to use Time Machine to back up or restore your Mac - Apple Support.


Needless to say, if you are using any non-Apple "anti-virus", "cleaning", or "Internet security" products including "banking security", anything at all in that broad category of utterly useless garbage, don't. A lot of things won't work if you do.

1 reply
Question marked as Best reply

May 17, 2019 6:58 AM in response to ge112

The network issue must be very upstream.


It's possible. Here are a few fundamental troubleshooting steps that may help. Much of the information will be redundant but review everything to determine if there is something you may have overlooked.



If you don't get anywhere, you can use the following procedure to determine if the problem is internal or external to your Mac. Causes may involve your router, your ISP, the DNS Server(s) it uses, or certain user-configurable options.


  1. Shut down your Mac.
  2. Load macOS Recovery by holding and r (two fingers) while you start your Mac with a third finger.
  3. At the macOS Utilities screen, release those two fingers.
  4. Choose Get Help Online.
  5. Safari will launch, but it will lack your bookmarks, favorites, history and other preferences.


Determine if the problem persists while using Safari in that mode. After that, restart your Mac normally, and reply with your observations.


At your option you can also use Terminal while in Recovery mode. Choose Terminal from the macOS Utilities screen, Utilities menu.


Back up your Mac prior to making any changes to its file system. To learn how to use Time Machine please read How to use Time Machine to back up or restore your Mac - Apple Support.


Needless to say, if you are using any non-Apple "anti-virus", "cleaning", or "Internet security" products including "banking security", anything at all in that broad category of utterly useless garbage, don't. A lot of things won't work if you do.

Internet connection not working only for specific applications

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