ladycheshire5 wrote:
I didn’t know I needed to include such details. It should be basic, i have gone thought the steps you outlined in your response. The drive that is avail through disk utility isn’t allowing an erase option. Apple says they tell you how to do this for trade in if your device. They say basically what you have said, I’ve read the same info on the internet and when I am in disk utility the only avail drive under all available is the MacBook HD that looks like it’s connected to with/to my external Toshiba drive but that is not connected. Nothing else is listed and when I select that the “erase” option isn’t accessible. Apple support is so frustrating.
Details are important—only because much of what happens here is reading between the lines—I apologize if this insults your sensibilities.
I am still unclear if the mac is bootable?
If it is not, it tells me the Drive may have failed—if that is the case it is a strong possiblity you will not be able to mount the drive to do anything at all.
You can remove the drive if it is a continued concern.
or
trust the good graces of Apple that the drive will be handled with a high ethical standard in the recycling.