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Have been using Easy Envelope app until today . Envelope print distorted .Unable to read. Printer ink supply good. Printing of documents no problem.

iMac 21.5", macOS 10.13

Posted on May 17, 2019 3:28 PM

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Question marked as Top-ranking reply

Posted on May 17, 2019 4:09 PM

Reboot and try again.


If there is a separate printing path for envelopes than from that of what you're testing the printing with—it's fairly common for there to be two printing paths here, one a more straight-through path for envelopes, and one more circuitous for printing standard paper pages. Test printing on an envelope from (for instance) iWork Pages and see whether that printing is also distorted. That'll tend to point to either a problem with the printer, or with the printing software.


Try removing and re-adding the printer.


Then contact the folks at Easy Envelope support, and/or the folks at the printer vendor, depending on which way the above printer testing has pointed...

2 replies
Question marked as Top-ranking reply

May 17, 2019 4:09 PM in response to try again

Reboot and try again.


If there is a separate printing path for envelopes than from that of what you're testing the printing with—it's fairly common for there to be two printing paths here, one a more straight-through path for envelopes, and one more circuitous for printing standard paper pages. Test printing on an envelope from (for instance) iWork Pages and see whether that printing is also distorted. That'll tend to point to either a problem with the printer, or with the printing software.


Try removing and re-adding the printer.


Then contact the folks at Easy Envelope support, and/or the folks at the printer vendor, depending on which way the above printer testing has pointed...

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