iPhone X - Green Lines: hardware/display problems

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Level 1

5 points

iPhone X - Green Lines: hardware/display problems

I bought this iPhoneX 14 months ago. Now, 3 green stripes mysteriously appeared on the screen.

Apple Brazil charged me R$ 1,700 to change the screen, even detecting hardware problem, not misuse. The claim was that it was out of warranty.

Many reports show the same problem. Plus, Apple itself classified It as a hardware problem.

So I understand this case is a Hidden Defect, able to generate a Moral Damages process if Apple refuse to exchange / fix my iPhone X.

Honest? Unfair? What is your opinion?

https://youtu.be/V2KqqPhC-g8

iPhone X, iOS 12

Posted on May 17, 2019 9:07 PM

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Answer 1

Karghnar

Level 3

646 points

May 18, 2019 11:31 AM in response to RTT_TAKA

If anything, if you get repairs done on your device by Apple - and you experience issues, for a short period of time you will have warranty on the repair. Especially if this occurs right after you turned it on after the display was replaced.

The issue that caused this to your iPhone could be of many reasons. Either way, you should definitely go back to where you got it replaced.

Kind regards, K

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Answer 2

MrBill3

Level 10

103,858 points

May 18, 2019 5:29 AM in response to RTT_TAKA

Hello,

Go back to Apple Brazil where the screen was changed. They should have a warranty on the repair work.

Good luck.

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iPhone X - Green Lines: hardware/display problems

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