Phone does not ring

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rainfinches Author

Level 1

5 points

Phone does not ring

Phone calls, emails and text alerts do not make a sound.

Do not disturb is not activated, volume is at maximum, ringer rings in settings but not when I get a call.

Allow notifications is on

Alerts: lock screen = ticked, notification centre = ticked, banners = ticked

sounds - on

badges - on

show previews - always

notification grouping - automatic

email and texts - sounds and badges are all on

do not disturb while driving is set to be activated manually

Why does it not make sound alerts for Phone calls, messages or emails?

iPhone XS, iOS 12

Posted on May 19, 2019 3:00 PM

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Answer 1

rainfinches Author

Level 1

5 points

May 19, 2019 3:37 PM in response to rainfinches

Thanks, I found it !!

There is still a problem though - the volume is very quiet, not at all like the sound when played in settings and it does not last very long either. Is there a way to make it louder and last longer?

Thanks

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Answer 2

Branta_uk

Level 7

32,630 points

May 19, 2019 4:54 PM in response to rainfinches

The duration depends on the ring tone selected, so it is impossible to guess from this distance whether there is a problem. How long is not very long?

For volume, look in Settings/Sounds & Haptics/Change with Buttons. If this is ON it is possible to reduce the ringer volume by using the main volume buttons. My preferred setting for this is Off, so the ringer ignores the buttons during normal use, and follows the volume setting made when selecting the ring tone.

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Answer 3

rainfinches Author

Level 1

5 points

May 19, 2019 11:52 PM in response to Branta_uk

It is set on 'night Owl' sound - it rings for about 5 seconds, stops then rings for another 5 seconds then stops.

Can you tell me which sound option has the longest duration?

It used to fade out after the first second and I changed the bluetooth to off and it doesn't fade now, but two 5 second rings is not long enough unless the phone is right next to me.

'Change with buttons' is off. It still changes though if I use the volume buttons.

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Answer 4

Branta_uk

Level 7

32,630 points

May 20, 2019 10:41 AM in response to rainfinches

I think your description just gave me the clue. My XS Max also fades out the ring tone - as soon as I lift the phone. It will ring “for ever” at normal volume while the phone is lying undisturbed, until the phone is moved and it thinks I’m about to answer the call. Does that observation fit what you are seeing?

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Answer 5

rainfinches Author

Level 1

5 points

May 21, 2019 12:40 AM in response to Branta_uk

Thanks, I didn't touch the phone, it stills rings for about 5 seconds, stops then rings for another 5 seconds then stops.

I checked having bluetooth on - it didn't make it fade out like I said before, so I think your description there is the same for me.

It's OK - at least I can hear it now! and I have picked up several calls since finding the mute switch and the notifications are working.

Many thanks, I'm ok now.

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Answer 6

Branta_uk

Level 7

32,630 points

May 19, 2019 3:04 PM in response to rainfinches

Check your speaker mute (silent) switch again, next to the volume buttons. It is easy to flip accidentally, and what you describe matches what I would expect from the switch misplaced.

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Phone does not ring

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