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Level 1

4 points

Disabled IPad

My iPad is disabled and won't connect to itunes

iPhone 8 Plus, iOS 12

Posted on May 20, 2019 7:16 PM

Top-ranking reply

Level 10

150,234 points

Posted on May 20, 2019 7:19 PM

Make sure you update iTunes on your home computer to the latest version (v12.9.x), then follow the directions in this link EXACTLY: If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

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