Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Help!

Hi I was just wondering if there is anyway I can unlock my disabled IPhone? I don't want to lose any photos or anything and I didn't have iTunes or icloud

Posted on May 21, 2019 3:31 AM

Reply
Question marked as Best reply

Posted on May 21, 2019 3:40 AM

How 'disabled'? It is asking for passcode (four or six numbers) or an ID and password?


If it's asking for a passcode, you will have to erase it: If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support


Or does your screen look like this? -

Did you buy the device second-hand (used)? If a used iOS device has been 'Activation locked' then only the previous owner can unlock it, either by providing you with the account ID and password, or by removing it from his list of devices (as he should have done before selling it).

If you are unable to contact him to do this then I'm afraid you will not be able to use the device - there is no other way of unlocking it at all. Apple cannot unlock it for you, nor find the previous owner for you, and neither can the websites that offer to unlock it for a fee: these are scams.

You should if possible return it to wherever you bought it and ask for a refund as in this event the device is completely useless.

If on the other hand you bought it new, and the ID it's asking for is yours but you've forgotten it, go to https://iforgot.apple.com to retrieve the ID and reset the password. See also If you forgot your Apple ID - Apple Support

Failing that, take the device, the original purchase documents, and some ID to an actual Apple Store (make an appointment) and ask if they can unlock it.



1 reply
Question marked as Best reply

May 21, 2019 3:40 AM in response to Sam_S5409

How 'disabled'? It is asking for passcode (four or six numbers) or an ID and password?


If it's asking for a passcode, you will have to erase it: If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support


Or does your screen look like this? -

Did you buy the device second-hand (used)? If a used iOS device has been 'Activation locked' then only the previous owner can unlock it, either by providing you with the account ID and password, or by removing it from his list of devices (as he should have done before selling it).

If you are unable to contact him to do this then I'm afraid you will not be able to use the device - there is no other way of unlocking it at all. Apple cannot unlock it for you, nor find the previous owner for you, and neither can the websites that offer to unlock it for a fee: these are scams.

You should if possible return it to wherever you bought it and ask for a refund as in this event the device is completely useless.

If on the other hand you bought it new, and the ID it's asking for is yours but you've forgotten it, go to https://iforgot.apple.com to retrieve the ID and reset the password. See also If you forgot your Apple ID - Apple Support

Failing that, take the device, the original purchase documents, and some ID to an actual Apple Store (make an appointment) and ask if they can unlock it.



Help!

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.