Unable to download songs on my itunes.

Hi there, niishiitas,

Welcome to the Apple Support Communities. If I understand your post, you are trying to download songs from Apple Music using iTunes on your Mac, but every time you try you see a blank white box appear. I'm happy to help!

Based on what you've shared, I recommend going through the following steps. Try them each one at a time, testing between. You may stop when the issue is resolved:

1. Quit iTunes by pressing Command+Q or choosing iTunes > Quit iTunes from the menu bar. Then, restart your Mac: How to turn your Mac on or off - Apple Support. Hold shift while opening iTunes, then test.
2. Check for, and install, any available updates to your Mac: How to update the software on your Mac - Apple Support and iTunes: Update to the latest version of iTunes - Apple Support.
3. See if the issue occurs in safe mode: Use safe mode to isolate issues with your Mac - Apple Support. This article will help you boot to safe mode, as well as provide some details as to why this will help.
4. See if the issue occurs in a new user: How to test an issue in another user account on your Mac - Apple Support. This article will help you set up a new user, but will also give you some information on what to do if the issue does, or does not, occur.

If you still need help, don't hesitate to respond back.

Best.

I am having the same problem when trying to download songs on Apple Music to my Macbook Pro. I click on the + to download a song and a blank white dialog box pops up -- no download. I tried all 4 steps suggested by Allen A, no help.

I had the same experience. I tried rebooting and signing out and back in to iTunes on my mac (running latest MacOS update). The issue still occurred. Then I tried adding the song through iTunes on my iPhone and a new terms and conditions box popped up. Once I agreed, the white box in iTunes for Mac never reappeared.

Spoke too soon. Box continues to appear for different songs.