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Recurrent charges on cancelled subscription

I cancelled my daughter's ABC Mouse subscription in January. My history shows the subscription expired as of February 11th, 2019. However, I am being charged $8.70/ mo and have been since through iTunes (along with other charges that are NOT in my purchase history). I contacted ABC Mouse who said I have to go through iTunes, but the purchase is more than 90 days old and is not visible to "Report a Problem." So, I called the number on my bank statement and provided by ABC Mouse (866)712-7753 which is a recording to go to the website...the website I cannot get any help from. I am tired of this runaround as I continue to pay for something we cannot even access if we wanted (which we don't). This is starting to feel like a scam and I am apprehensive of any further purchases.

Posted on May 21, 2019 11:04 AM

Best reply

Joseph_S.

Community Specialist

Posted on May 22, 2019 7:15 AM

Hello and welcome to Apple Support Communities, kiramalzahn15.

If I understand your post correctly, you are seeing multiple charges from iTunes which appear to be incorrect and you've been unable to use the online form to resolve the charges. I’d like to help.

Follow the steps in these articles:

Request a refund for an App Store or iTunes Store purchase

If you see 'itunes.com/bill' or an unfamiliar charge on your statement

If you need more help with these charges, you can contact Apple Support directly here:

Contact Apple Support

Thanks for using the Apple Support Communities. Take care.

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Recurrent charges on cancelled subscription

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