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xlr8bg Author

Level 1

4 points

Empty pop up window when I try to add a song to my library

Whenever I try to add an Apple Music song to my iTunes library through the "+" button in iTunes I get an empty pop up window and an exclamation mark in the upper right corner of my iTunes where the notifications are - the notification says "Adding item to library - Cancelled". I've attached a screenshot of the popup I get. Restarting the laptop didn't change anything and I tried multiple different artists and albums - always the same popup. This used to work fine till a few days ago.

MacBook Pro 15”, macOS 10.14

Posted on May 22, 2019 9:11 AM

Best reply

turingtest2

Level 10

273,081 points

Posted on May 22, 2019 9:21 AM

There seems to be a current issue for Apple Music users in both Mac & Windows where there should be new terms and conditions presented for you to agree to, but the dialog doesn't fully load. Try adding some music to your iCloud Music Library on an iOS device and it should work, after which Apple Music should work everywhere. Others have had success after rebooting their Mac into safe mode, but it didn't work for me. If you cannot fix it yourself contact iTunes - Official Apple Support and see if they can help.

tt2

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Empty pop up window when I try to add a song to my library

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