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Hi everyone. Today, i already purchase one ringtone on itunes. They also done deducted the amount from my phone bill but the ringtone still not in the phone. I purchased the ringtone for the second time and still deducted the amount but no ringtone. My purchased history also not recorded the transaction. Please help me. Thanks.
iPhone 6s Plus, iOS 12
Are the amounts correct ? If it was successful it should show on both See your purchase history in the App Store or iTunes Store - Apple Support and http://reportaproblem.apple.com and you should get an emailed receipt.
If you want to contact iTunes Support about it : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)
Are the amounts correct ? If it was successful it should show on both See your purchase history in the App Store or iTunes Store - Apple Support and http://reportaproblem.apple.com and you should get an emailed receipt.
If you want to contact iTunes Support about it : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)
I think the purchase went through successfully because itunes already deducted my phone bill and send me a message. Still no purchase history. Currently updating my ios now. Do you have any other solution?
You are sure the purchase went through successfully ? If it did it should show on the account's purchase history (both on the device and computer's iTunes, and http://reportaproblem.apple.com ), and you should get an emailed receipt.
The amount are correct but no official receipt. New problem occur, i cannot view my apple id. I will update to you soon after finish updating my ios.
done updating my ios. But still no changes. Out of ideas and solution.
What happens when you try to access the account ? Have you tried on a different network, and on your computer's iTunes ?
Itunes problem
