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kierra9087 Author

Level 1

4 points

How to connect to iTunes when my iPhone is disabled?

how to connect to itunes when my iphone is disabled

[Re-Titled by Moderator]

iPhone 6, iOS 12

Posted on May 23, 2019 6:29 AM

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Top-ranking reply

Level 1

47 points

Posted on May 23, 2019 6:44 AM

You'll need to pop your iPhone into recovery mode and then restore it.

With an iPhone 6, while it's connected to your computer, hold down both the power button and the home button for 30 seconds or until you see the iTunes logo appear on the screen and let go.

A box should appear in itunes that says, "There is a problem with your iPhone that requires it to be updated or restored..."

You'll want to click restore.

You can follow along here > https://support.apple.com/en-au/HT204306

The recovery mode times out after 15 minutes. So if the software download takes longer than 15 minutes, you'll need to put the iPhone back into recovery mode.

Reach out if you get stuck or contact support, https://getsupport.apple.com

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1 reply

Top-ranking reply

Level 1

47 points

May 23, 2019 6:44 AM in response to kierra9087

You'll need to pop your iPhone into recovery mode and then restore it.

With an iPhone 6, while it's connected to your computer, hold down both the power button and the home button for 30 seconds or until you see the iTunes logo appear on the screen and let go.

A box should appear in itunes that says, "There is a problem with your iPhone that requires it to be updated or restored..."

You'll want to click restore.

You can follow along here > https://support.apple.com/en-au/HT204306

The recovery mode times out after 15 minutes. So if the software download takes longer than 15 minutes, you'll need to put the iPhone back into recovery mode.

Reach out if you get stuck or contact support, https://getsupport.apple.com

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How to connect to iTunes when my iPhone is disabled?

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