WiFi dropping constantly
Over the past 2 weeks my iPhone 6s Plus WiFi drops out all the time, affecting iPad air2 also. Tried all the hints on apple toolbox but still no joy, really infuriating now! Help please!!
iPhone 6s Plus, iOS 12
Over the past 2 weeks my iPhone 6s Plus WiFi drops out all the time, affecting iPad air2 also. Tried all the hints on apple toolbox but still no joy, really infuriating now! Help please!!
iPhone 6s Plus, iOS 12
Hey Susansmum,
You have been terrific in trying all of those steps and it's still dropping out.
If you're able to, possibly call your Internet Service Provider and confirm there is no issue on their end.
If the router was provided by your ISP, confirm the firmware is up to date.
If you bought the router, check with manufacturer if there are any firmware updates.
Once this has been done, call Apple support as you've been incredibly in following every possible avenue to get your iPhone and iPad connected to your home wifi.
https://support.apple.com/en-au/HT202068
Hey Susansmum,
You have been terrific in trying all of those steps and it's still dropping out.
If you're able to, possibly call your Internet Service Provider and confirm there is no issue on their end.
If the router was provided by your ISP, confirm the firmware is up to date.
If you bought the router, check with manufacturer if there are any firmware updates.
Once this has been done, call Apple support as you've been incredibly in following every possible avenue to get your iPhone and iPad connected to your home wifi.
https://support.apple.com/en-au/HT202068
WiFi Connectivity issue on iPhone / iPad
Connecting to Wifi is one part and then getting connected to Internet is second part
Connect to the WiFi network in question.
Have you tried forgetting the network and reconnecting for reassigning your IP address from DHCP pool. At times when you move from one network to another the wifi at times does not immediately get hooked on to home wifi.
Consider more secure wifi configuration.
Change your router’s WiFi to use WPA2-AES (CCMP) with no WPA or TKIP. Updating this setting ensures that your devices always connect in one encryption mode
Try a Reset ALL Settings.
This is usually the last resort since it resets all your personalised features back to factory defaults
Go to Settings > General > Reset > Reset All Settings
Privacy Settings
Restart your iDevice. If a normal restart does not help, perform a forced restart by holding down these buttons at the same time for at least ten seconds until the Apple logo appears
Connect to Wi-Fi on your iPhone, iPad, or iPod touch - Apple Support
Is it the same wifi network that is affecting your iPhone and iPad?
Do you have any other devices on the same network that connect fine or drop out?
Do they drop out when they’re close to your router or further away? Do they drop out in certain rooms of the house?
What if you power cycle your devices and router? Turn all off for 30 seconds or so and then turn them back on?
if you know the wifi password, try reset net work settings in Settings > General > Reset > Reset Network Settings
Are your iPhone and iPad on iOS 12.3?
Thanks for your reply. Yes both on iOS 12.3, on same network, other devices Amazon Echo, Samsung Galaxy Note tablet, catch up tv channels, are absolutely fine, just the iPhones and iPad Air. I’ve tried rebooting the router, I’ve checked the channel and encryption it uses, I’ve force stopped the apple items, I’ve forgotten the network, then rejoined, I’ve reset the network and started again, I’m at the end of my 6th decade, and I’m now at the end of my patience with my iPhone !🤯
Hi Eco-Kateables,
after everything I tried I eventually contacted my ISP, and they sent me a new router and a separate thing which is maybe a kind of signal relay device, both of which arrived today, aaand so far after connecting all our stuff to the new one all seems fixed 🤞 Thanks for your assistance and suggestions, have a good weekend 💐
When I go out of the country it does me like that.
Try turning off wifi in all places and put into airplane for 20 seconds and out of it for same then reboot. Also reset network settings as a last attempt and a first attempt refresh your connection.
Also, if you have a dual band, that can cause problems with mine...
Hello Mac_slide,
All sorted thank you. I tried all the “fixes” then contacted my ISP who have supplied a brand new router and that has solved the problem. Should have called them 2 weeks ago when it all started.
Many thanks to all who were interested enough to reply with suggestions, I am extremely grateful. 🌟
WiFi dropping constantly