Brand new iPad out of the box. Tried the quick setup, pointed the camera over the blue circle of dots and now getting the above message.
I unboxed it myself fresh from delivery direct from Apple so not a previous user issue. Any help very much appreciated.
iPad Pro 12.9-inch, 3rd Gen, Wi-Fi
Lyssa it was a hardware issue. After another half hour on the phone this morning I went in to the store and they swapped it out.
To be fair they didn't confirm it was or was not hardware but presume if it was a simple software or ID lock issue they would have fixed it rather than swapping it.
You need to contact Apple by clicking on Contact Us in the upper right corner. Perhaps it's a hardware issue.
~Lyssa
That is generally the case - hardware issues require a swap of the device. Apple stores don't have the equipment to do very many repairs (I think they're just equipped to do battery and/or screen repairs).
Glad you got it sorted!
~Lyssa
This iPad cannot be activated for service.
