Erasing Disk - Could not open device
I am trying to wipe my old MacBook Pro to give to my aunt. When I try to erase the disk, it says
Unmounting disk
Couldn't open device
What do I do?
thanks
MacBook Pro 13", macOS 10.14
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The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
I am trying to wipe my old MacBook Pro to give to my aunt. When I try to erase the disk, it says
Unmounting disk
Couldn't open device
What do I do?
thanks
MacBook Pro 13", macOS 10.14
It sounds like you are trying to erase it either booted up into it normally, or booted up into regular Recovery Mode (Utilities) off of the hard drive itself. You aren't able to erase it in either case since you are booted up off the drive you are literally trying to erase.
To wipe it out and reinstall it fresh for your Aunt you'll want to boot up into Internet Recovery Mode (OPTION-COMMAND-R or SHIFT-OPTION-COMMAND-R, if it was running or a more recent macOS).
Either way, it takes about 5-10 minutes to load via Internet-based recovery, but that gives you the full unfettered access to the drive this process requires. You should see a spinning globe similar to this:
If it comes up in only a minute or less, you are not in Internet Recovery, but in normal recovery and should try the other keyboard combination.
You can follow these directions:
It sounds like you are trying to erase it either booted up into it normally, or booted up into regular Recovery Mode (Utilities) off of the hard drive itself. You aren't able to erase it in either case since you are booted up off the drive you are literally trying to erase.
To wipe it out and reinstall it fresh for your Aunt you'll want to boot up into Internet Recovery Mode (OPTION-COMMAND-R or SHIFT-OPTION-COMMAND-R, if it was running or a more recent macOS).
Either way, it takes about 5-10 minutes to load via Internet-based recovery, but that gives you the full unfettered access to the drive this process requires. You should see a spinning globe similar to this:
If it comes up in only a minute or less, you are not in Internet Recovery, but in normal recovery and should try the other keyboard combination.
You can follow these directions:
Hi! Have you tried booting via internet recovery mode (can do so by booting and hold down theCommand (⌘) – Option (⌥) – R combination) and then wiping it via disk utility?
Make sure you complete these steps before gifting your MscBook Pro:
What to do before you sell, give away, or trade in your Mac - Apple Support
Erasing Disk - Could not open device