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App store

Hi it keeps telling me my payment method was declined on everything i try. The bank card is real and working so i don’t understand why it’s doing that. I’ve tried paypal and that won’t work either. so it won’t lets my download any apps.

iPhone 8, iOS 12

Posted on May 24, 2019 2:25 AM

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Question marked as Best reply

Posted on May 24, 2019 2:37 AM

If your payment method is declined in the App Store or iTunes Store

You can't make purchases or update apps until you change or update your payment method.


If you have an unpaid balance in the App Store or iTunes Store, you might see one of these messages:

  • "There is a billing problem with a previous purchase. Please edit your billing info to correct the problem."
  • "There is a billing problem with a previous purchase. Click Purchase History to view and correct the problem. If you cancel you will not be able to buy until this billing issue has been resolved."

To resolve this, add a new payment method or update the billing information for your current payment method. Your unpaid balance will be charged. Then you can make other purchases and update your apps, including free apps.

 



Find out why a payment method can’t be charged

When you view your list of payment methods, you might see red text that summarizes why the payment method couldn't be charged.

If something is wrong with the primary payment method that you have on file, a different payment method will be charged. Learn about how purchases are billed

If none of your payment methods can be charged, your last order will remain unpaid. View your purchase history to see your recent purchases and find out which order is unpaid.



Update or change your payment method

You can update your billing information or add a payment method in Settings on your iPhone, iPad, or iPod touch, or in iTunes on your Mac or PC. If there's an issue with the billing address or expiration date, tap or click the payment method, then update the payment information.

If you change your payment method, use a valid payment method in your country or region with money available on it. To prevent unpaid orders in the future, you can add multiple payment methods to your Apple ID.

If you use Family Sharing and you see a message about a billing problem with a previous purchase, the family organizer must update their billing information.




If you see an unexpected charge

You can request a refund* for a purchase that you don't recognize, but you must pay for the purchase first. You can also cancel a subscription if you don't want to continue it.

*Refund requests must be in the refund period and refunds are not guaranteed. For more information, see the Terms & Conditions.





If your payment method is declined in the App Store or iTunes Store ...

https://support.apple.com/en-in/HT203005

1 reply
Question marked as Best reply

May 24, 2019 2:37 AM in response to 14dandl

If your payment method is declined in the App Store or iTunes Store

You can't make purchases or update apps until you change or update your payment method.


If you have an unpaid balance in the App Store or iTunes Store, you might see one of these messages:

  • "There is a billing problem with a previous purchase. Please edit your billing info to correct the problem."
  • "There is a billing problem with a previous purchase. Click Purchase History to view and correct the problem. If you cancel you will not be able to buy until this billing issue has been resolved."

To resolve this, add a new payment method or update the billing information for your current payment method. Your unpaid balance will be charged. Then you can make other purchases and update your apps, including free apps.

 



Find out why a payment method can’t be charged

When you view your list of payment methods, you might see red text that summarizes why the payment method couldn't be charged.

If something is wrong with the primary payment method that you have on file, a different payment method will be charged. Learn about how purchases are billed

If none of your payment methods can be charged, your last order will remain unpaid. View your purchase history to see your recent purchases and find out which order is unpaid.



Update or change your payment method

You can update your billing information or add a payment method in Settings on your iPhone, iPad, or iPod touch, or in iTunes on your Mac or PC. If there's an issue with the billing address or expiration date, tap or click the payment method, then update the payment information.

If you change your payment method, use a valid payment method in your country or region with money available on it. To prevent unpaid orders in the future, you can add multiple payment methods to your Apple ID.

If you use Family Sharing and you see a message about a billing problem with a previous purchase, the family organizer must update their billing information.




If you see an unexpected charge

You can request a refund* for a purchase that you don't recognize, but you must pay for the purchase first. You can also cancel a subscription if you don't want to continue it.

*Refund requests must be in the refund period and refunds are not guaranteed. For more information, see the Terms & Conditions.





If your payment method is declined in the App Store or iTunes Store ...

https://support.apple.com/en-in/HT203005

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