You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
đź’ˇ Did you know?
⏺ If you can't accept iCloud Terms and Conditions... Learn more >
⏺ If you don't see your iCloud notes in the Notes app... Learn more >
⏺ If you can't accept iCloud Terms and Conditions... Learn more >
⏺ If you don't see your iCloud notes in the Notes app... Learn more >
Hi it keeps telling me my payment method was declined on everything i try. The bank card is real and working so i don’t understand why it’s doing that. I’ve tried paypal and that won’t work either. so it won’t lets my download any apps.
iPhone 8, iOS 12
If your payment method is declined in the App Store or iTunes Store
You can't make purchases or update apps until you change or update your payment method.
If you have an unpaid balance in the App Store or iTunes Store, you might see one of these messages:
To resolve this, add a new payment method or update the billing information for your current payment method. Your unpaid balance will be charged. Then you can make other purchases and update your apps, including free apps.
Â
Find out why a payment method can’t be charged
When you view your list of payment methods, you might see red text that summarizes why the payment method couldn't be charged.
If something is wrong with the primary payment method that you have on file, a different payment method will be charged. Learn about how purchases are billed.Â
If none of your payment methods can be charged, your last order will remain unpaid. View your purchase history to see your recent purchases and find out which order is unpaid.
Update or change your payment method
You can update your billing information or add a payment method in Settings on your iPhone, iPad, or iPod touch, or in iTunes on your Mac or PC. If there's an issue with the billing address or expiration date, tap or click the payment method, then update the payment information.
If you change your payment method, use a valid payment method in your country or region with money available on it. To prevent unpaid orders in the future, you can add multiple payment methods to your Apple ID.
If you use Family Sharing and you see a message about a billing problem with a previous purchase, the family organizer must update their billing information.
If you see an unexpected charge
You can request a refund* for a purchase that you don't recognize, but you must pay for the purchase first. You can also cancel a subscription if you don't want to continue it.
*Refund requests must be in the refund period and refunds are not guaranteed. For more information, see the Terms & Conditions.
If your payment method is declined in the App Store or iTunes Store ...
If your payment method is declined in the App Store or iTunes Store
You can't make purchases or update apps until you change or update your payment method.
If you have an unpaid balance in the App Store or iTunes Store, you might see one of these messages:
To resolve this, add a new payment method or update the billing information for your current payment method. Your unpaid balance will be charged. Then you can make other purchases and update your apps, including free apps.
Â
Find out why a payment method can’t be charged
When you view your list of payment methods, you might see red text that summarizes why the payment method couldn't be charged.
If something is wrong with the primary payment method that you have on file, a different payment method will be charged. Learn about how purchases are billed.Â
If none of your payment methods can be charged, your last order will remain unpaid. View your purchase history to see your recent purchases and find out which order is unpaid.
Update or change your payment method
You can update your billing information or add a payment method in Settings on your iPhone, iPad, or iPod touch, or in iTunes on your Mac or PC. If there's an issue with the billing address or expiration date, tap or click the payment method, then update the payment information.
If you change your payment method, use a valid payment method in your country or region with money available on it. To prevent unpaid orders in the future, you can add multiple payment methods to your Apple ID.
If you use Family Sharing and you see a message about a billing problem with a previous purchase, the family organizer must update their billing information.
If you see an unexpected charge
You can request a refund* for a purchase that you don't recognize, but you must pay for the purchase first. You can also cancel a subscription if you don't want to continue it.
*Refund requests must be in the refund period and refunds are not guaranteed. For more information, see the Terms & Conditions.
If your payment method is declined in the App Store or iTunes Store ...
App store
