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your Purchase cannot be completed

I’ve got the money but I still get your Purchase cannot be completed I have even changed my payment method and it still won’t work.

iPhone XR, iOS 12

Posted on May 24, 2019 7:37 PM

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Posted on May 24, 2019 11:42 PM

If you are also getting a message to contact iTunes Support that is what you should do (these are user forums, not iTunes Support) :

- go to http://www.apple.com/support/itunes/ww

- click on your country's flag (the country where you live, and which is therefore the country on your account)

- click on Contact Support towards the top right

- click on Get Help under 'Talk To Us'

1 reply
Question marked as Best reply

May 24, 2019 11:42 PM in response to Mandysmiley

If you are also getting a message to contact iTunes Support that is what you should do (these are user forums, not iTunes Support) :

- go to http://www.apple.com/support/itunes/ww

- click on your country's flag (the country where you live, and which is therefore the country on your account)

- click on Contact Support towards the top right

- click on Get Help under 'Talk To Us'

your Purchase cannot be completed

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