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I just upgraded to a new iPhone xr. I am trying to restore the backup from my computer to the new phone, but it is asking for a password for encryption. I never entered a password or encrypted my phone when I backed the old one up last night. Who can help?
iPhone XR, iOS 12
If it is prompting for password then surely the backup is encrypted with a password.
There is no way of restoring using this backup. Try to recollect the password or start afresh.
About encrypted backups in iTunes
To protect backups of your iPhone, iPad, or iPod touch in iTunes, you can use password protection and encryption.Â
When you encrypt your backups in iTunes
The Encrypt backup feature in iTunes locks and encodes your information. Encrypted iTunes backups can include information that unencrypted iTunes backups don't:
iTunes doesn't encrypt your backups by default. To encrypt a backup in iTunes for the first time, turn on the password-protected Encrypt backup option. iTunes automatically makes encrypted backups for that device from then on.
There is no way to recover your information or turn off Encrypt Backup if you lose or forget the password.
Restore your device from an iTunes backup
Restore your iPhone, iPad, or iPod touch from a backup - Apple Support
If it is prompting for password then surely the backup is encrypted with a password.
There is no way of restoring using this backup. Try to recollect the password or start afresh.
About encrypted backups in iTunes
To protect backups of your iPhone, iPad, or iPod touch in iTunes, you can use password protection and encryption.Â
When you encrypt your backups in iTunes
The Encrypt backup feature in iTunes locks and encodes your information. Encrypted iTunes backups can include information that unencrypted iTunes backups don't:
iTunes doesn't encrypt your backups by default. To encrypt a backup in iTunes for the first time, turn on the password-protected Encrypt backup option. iTunes automatically makes encrypted backups for that device from then on.
There is no way to recover your information or turn off Encrypt Backup if you lose or forget the password.
Restore your device from an iTunes backup
Restore your iPhone, iPad, or iPod touch from a backup - Apple Support
New iphone cannot restore backup
