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Activation

FaceTime and iMessage still not activated.

iPhone X, iOS 12

Posted on May 25, 2019 6:21 AM

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Question marked as Best reply

Posted on May 25, 2019 6:25 AM

Messages - If you get an error when trying to activate iMessage or FaceTime


Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch


Try a forced restart.


Reset Device

3 replies

May 28, 2019 10:18 AM in response to RanaAmmar1111

Have someone else attempt to sign in using their Apple ID. If they can successfully sign in and use Messages/FaceTime, it may be your Apple ID. Someone I know had this happen and I was able to sign in using my Apple ID. After a call to Apple Support and then being elevated to a tier 2 support person, it turned out it was a problem with their Apple ID. It took the software engineers 3-4 days to fix the problem. When calling Apple, make sure you tell them it is an Apple ID problem so you don't get charged.


You can also try signing in on another device/computer. There have been a couple of posts where people's device/computer was blocked. You will need to contact Apple for that problem also.


There is a contact link.


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat         


Apple Support using Twitter


Or fill out and submit this form.

Activation

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