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I have iPhone 8 with iOS 12.3.1. I cannot activate my iMessage and FaceTime, I already contacted my carrier, they said there is no problem with my phone number and it can send Text Message/SMS normally.
I already tried to reset cellular data network, reset network settings, sign out & sign in again my Apple ID, remove my phone number and add it again. Over and over, but it still cannot solved my problem.
Any idea folks?
iPhone 8, iOS 12
Messages - If you get an error when trying to activate iMessage or FaceTime
Do you have access to another WiFi network where you can try? That has worked for several people.
Try a restart.
Restart your iPhone, iPad, or iPod touch
Try a forced restart.
Have someone else attempt to sign in using their Apple ID. If they can successfully sign in and use Messages/FaceTime, it may be your Apple ID. Someone I know had this happen and I was able to sign in using my Apple ID. After a call to Apple Support and then being elevated to a tier 2 support person, it turned out it was a problem with their Apple ID. It took the software engineers 3-4 days to fix the problem. When calling Apple, make sure you tell them it is an Apple ID problem so you don't get charged.
You can also try signing in on another device/computer. There have been a couple of posts where people's device/computer was blocked. You will need to contact Apple for that problem also.
There is a contact link.
Apple Support by e-mail or chat
Or fill out and submit this form.
iMessage and FaceTime Activation Unsuccessful
