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Apple Music not working

I paid my Apple Music bill and don’t have access to my music. I have a receipt that it was paid.

Posted on May 25, 2019 11:28 AM

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Question marked as Best reply

Posted on May 25, 2019 12:25 PM

First verify your subscription is active (unless a payment was late?)

View, change, or cancel your subscriptions - Apple Support


Turn iCloud Music Library off, then on again

On your iPhone, iPad, or iPod touch:

    1. Go to Settings > Music, then tap iCloud Music Library to turn it off.
    2. Close Settings.
    3. Go to Settings > Music, then tap iCloud Music Library to turn it on.
    4. Turn on “Show Apple Music” 



Check your Internet connection




1 reply
Question marked as Best reply

May 25, 2019 12:25 PM in response to eugenia165

First verify your subscription is active (unless a payment was late?)

View, change, or cancel your subscriptions - Apple Support


Turn iCloud Music Library off, then on again

On your iPhone, iPad, or iPod touch:

    1. Go to Settings > Music, then tap iCloud Music Library to turn it off.
    2. Close Settings.
    3. Go to Settings > Music, then tap iCloud Music Library to turn it on.
    4. Turn on “Show Apple Music” 



Check your Internet connection




Apple Music not working

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