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Andy_1986 Author

Level 1

4 points

2 month old iPad Pro not working

I got a new iPad Pro at the end of March this year, and today after having it locked for a few mins, I went to use it again and cannot turn it on. Complete black screen. I thought it might be the battery, which would have been odd as I had 70% (ish) the last time I used it a few mins previously. I have tried charging it for an hour, and still nothing. I have also tried 2 ways of rebooting it:

by pressing the lock button and both volume buttons
by pressing the up volume, then down volume, then holding down lock button.

not sure what else I can do to get it working. Anyone have any ideas? Incredibly annoying as it’s basically brand new.

iPad Pro, iOS 12

Posted on May 27, 2019 11:58 AM

Top-ranking reply

vance2

Level 1

38 points

Posted on May 27, 2019 12:10 PM

Have you tried connecting to iTunes with a Mac or PC to restore it? Have you done a “hard reset”? Instructions at the below link for a hard reset:

https://support.apple.com/en-us/HT201559

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2 month old iPad Pro not working

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