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Unable to remove boarding passes from wallet

I have 2 tigerair boarding passes in my wallet which I can't remove. There is no option from within settings/wallet & apple pay to remove these as they are not showing. There was also no option within the Tigerair app and I have since deleted the app and the boarding passes are still there.


I have removed all cards in my wallet and the boarding passes do not show up but as soon as I add a card again the boarding passes are back.


Does anyone have any suggestions?

iPhone XS, iOS 12

Posted on May 29, 2019 11:40 AM

Reply
Question marked as Best reply

Posted on May 30, 2019 7:54 AM

Hello Joc2358,


Welcome to Apple Support Communities. I understand from your post that you're trying to delete some boarding passes from Wallet but there is no option to do so. I am happy to help.


Have you tried force closing the Wallet app and then restarting your phone?

How to force an app to close on your iPhone, iPad, or iPod touch


Try the steps the below if the above tasks did not help.


"Remove passes

To remove a pass:

  1. Scroll down in Wallet, then tap Edit Passes. 
  2. Tap the arrow button.
  3. Tap Delete.

Or tap the pass that you want to remove, tap , scroll down, and tap Remove Pass.

To remove multiple passes at once:

  1. Scroll down in Wallet, then tap Edit Passes. 
  2. Tap  next to the pass that you want to Delete. 
  3. Tap Delete."


Use Wallet on your iPhone or iPod touch


Let me know if you have any questions.

Have a great day!

 



4 replies
Question marked as Best reply

May 30, 2019 7:54 AM in response to Joc2358

Hello Joc2358,


Welcome to Apple Support Communities. I understand from your post that you're trying to delete some boarding passes from Wallet but there is no option to do so. I am happy to help.


Have you tried force closing the Wallet app and then restarting your phone?

How to force an app to close on your iPhone, iPad, or iPod touch


Try the steps the below if the above tasks did not help.


"Remove passes

To remove a pass:

  1. Scroll down in Wallet, then tap Edit Passes. 
  2. Tap the arrow button.
  3. Tap Delete.

Or tap the pass that you want to remove, tap , scroll down, and tap Remove Pass.

To remove multiple passes at once:

  1. Scroll down in Wallet, then tap Edit Passes. 
  2. Tap  next to the pass that you want to Delete. 
  3. Tap Delete."


Use Wallet on your iPhone or iPod touch


Let me know if you have any questions.

Have a great day!

 



May 30, 2019 2:34 PM in response to Joc2358

Hello Joc2358,


Thanks for responding back. If you're going into Settings then Wallet you won't be able to delete a boarding pass that way. You have to open the Wallet app itself on your Home screen and then delete the boarding passes. Open the Wallet app and then use the instructions I provided in the previous post for removing passes.


Let me know how that goes.

Have a great day!

May 30, 2019 2:11 PM in response to Teddy_B

Hi Jameson


I assume you are referring to settings/wallet & Apple Pay?


If so, the TigerAir passes do not appear in my wallet nor do I have an edit passes button in there.


If you are referring to when I access Apple Pay, the passes are there and have the black circle with 3 white dots but it only tells me what it is and has no option for deleting it.

Unable to remove boarding passes from wallet

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