Security questions

The security questions aren't mine I tried to change them and it said I had to give former security answers It doesn't have my correct birthday! It locks me out As a result' I can't set up messenger for Facebook

iPhone 6

Posted on May 30, 2019 8:22 AM

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1 reply

May 30, 2019 8:53 AM in response to dora213

Apple ID - Update the birth date associated with 


If the steps in the article below don’t work, contact Apple ID Support, although I’m not sure they will help. There have been posts that state Apple ID Support will no longer help reset security questions.


Apple ID - If you forgot the answers to your Apple ID security questions


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat    Work through the screens to get a chat option.  You may need to pick a problem that is slightly different than yours to get a chat option.  


Apple Support using Twitter


Or fill out and submit this form.          The form is for iTunes, but it will get passed to the ID Support section.  



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Security questions

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