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Pink pixel

Hello all,

I have a pixel issue on my three-week old Macbook Pro, and I'm trying to determine whether it's a dead pixel or a stuck pixel. I'm confused by what I'm seeing since it seems to have characteristics of both.

On a white/colored background, the pixel appears pink/magenta. From what I've read, a stuck pixel is often red (I realize pink is different from red, but close enough).

On a black background, however, the pixel doesn't appear at all. This makes me think it could be dead.

I've tried a couple of pixel fixers to no avail (another one in the corner of "dead").

Before I contact Apple, I wanted a "second" opinion. Any thoughts?

Macbook Pro, Mac OS X (10.6.4)

Posted on Jul 13, 2010 8:13 AM

Reply
6 replies

Jul 14, 2010 2:32 PM in response to iVmichael

Yes, I've run across that as well. I know one pixel seems a nit-picky gripe compared to the rest of the problems in the world, but one of the major reasons I bought this new computer was because my old Macbook Pro had developed what could best be described as "bubbles" along the edge of the screen. I was ready for a "clean" screen, so to have this problem is a bit of a slap.

Jul 27, 2010 5:21 PM in response to James Minor 3

I'm in a similar situation James - 3 week old Macbook Pro and same problem. I also do not want to nitpick but this thing was a huge investment for me and I'll be writing code on it (white screen, black text, etc and this dark pixel (the green subpixel seems to be the problem) it going to drive me crazy over time, I almost wish I had not found it today while navigating apple's website.

If you have any info on what feedback you got (if any) from Apple or the Apple Retail store, can you let us know?

I will try to do the same, going to stop there tomorrow.

Jul 29, 2010 8:51 PM in response to CerPrime

Update:

I was within my 30 day return window. I called AppleCare and they walked me through some troubleshooting steps, identified the quadrant where the dead pixel is appearing (in my case, lower left) and proceeded to set me up with a return and replacement (as my MBP is a custom build ordered online)

I'm pleased that they are willing to do this to alleviate the issue, I was surprised a bit though that they would commit to a replacement rather than repair the display alone.

I'll be packing up and shipping it out tomorrow morning and hopefully by mid-next week I'll have the new one.

I hope everyone else can get their pink/dead pixel issues resolved.

Message was edited by: CerPrime - minor rewording in one spot - makes more sense now.

Pink pixel

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