6 Replies Latest reply: Jul 29, 2010 8:51 PM by CerPrime
James Minor 3 Level 1 Level 1 (20 points)
Hello all,

I have a pixel issue on my three-week old Macbook Pro, and I'm trying to determine whether it's a dead pixel or a stuck pixel. I'm confused by what I'm seeing since it seems to have characteristics of both.

On a white/colored background, the pixel appears pink/magenta. From what I've read, a stuck pixel is often red (I realize pink is different from red, but close enough).

On a black background, however, the pixel doesn't appear at all. This makes me think it could be dead.

I've tried a couple of pixel fixers to no avail (another one in the corner of "dead").

Before I contact Apple, I wanted a "second" opinion. Any thoughts?

Macbook Pro, Mac OS X (10.6.4)
  • iVmichael Level 6 Level 6 (13,725 points)
    If it's just stuck you may be able to free it up using this little movie (ctrl click on that link and save it as unstick_pixels.MP4) then place it over the area and run it a few times and it may come unstuck. I've also known people have success by gently rubbing the pixel area with a fingertip.

  • James Minor 3 Level 1 Level 1 (20 points)
    Thanks for this. It's actually one of the pixel fixers I have already tried. I'm currently going through jscreenfix.com as well, but because I don't have internet at home currently, I can't keep it running all night as some suggest to do.
  • iVmichael Level 6 Level 6 (13,725 points)
    I think overnight is overkill

    Usually if it's going to come unstuck it would do so within a few minutes I'm afraid.

    For reference here's Apple's dead pixel document, I think you have to have 3-5 for them to replace the LCD ...
    http://support.apple.com/kb/ht1721

  • James Minor 3 Level 1 Level 1 (20 points)
    Yes, I've run across that as well. I know one pixel seems a nit-picky gripe compared to the rest of the problems in the world, but one of the major reasons I bought this new computer was because my old Macbook Pro had developed what could best be described as "bubbles" along the edge of the screen. I was ready for a "clean" screen, so to have this problem is a bit of a slap.
  • CerPrime Level 1 Level 1 (0 points)
    I'm in a similar situation James - 3 week old Macbook Pro and same problem. I also do not want to nitpick but this thing was a huge investment for me and I'll be writing code on it (white screen, black text, etc and this dark pixel (the green subpixel seems to be the problem) it going to drive me crazy over time, I almost wish I had not found it today while navigating apple's website.

    If you have any info on what feedback you got (if any) from Apple or the Apple Retail store, can you let us know?

    I will try to do the same, going to stop there tomorrow.
  • CerPrime Level 1 Level 1 (0 points)
    Update:

    I was within my 30 day return window. I called AppleCare and they walked me through some troubleshooting steps, identified the quadrant where the dead pixel is appearing (in my case, lower left) and proceeded to set me up with a return and replacement (as my MBP is a custom build ordered online)

    I'm pleased that they are willing to do this to alleviate the issue, I was surprised a bit though that they would commit to a replacement rather than repair the display alone.

    I'll be packing up and shipping it out tomorrow morning and hopefully by mid-next week I'll have the new one.

    I hope everyone else can get their pink/dead pixel issues resolved.

    Message was edited by: CerPrime - minor rewording in one spot - makes more sense now.